It Global Administrator

At NMG Benefits, we are driven by a simple yet powerful philosophy: Finding a Better Way. This commitment shapes everything we do, from consulting to crafting innovative solutions for brighter financial futures.

Our expertise spans consulting, actuarial, and administration services in healthcare and retirement fund environments, enhanced by personalised financial planning for individuals.

This comprehensive approach enables us to deliver seamless, end-to-end solutions tailored to the needs of employers and their employees. We encourage our clients to view employee benefits through an actuarial lens, fostering policies that drive productivity, loyalty, and engagement.

Our focus is on protecting the financial security of employees while ensuring the long-term stability of the organisations they serve - building enduring and successful partnerships. At NMG, our leadership and team recognise the privilege and trust placed in us to safeguard our clients' financial wellbeing.

We're proud to be the trusted advisors of over 50 blue-chip South African companies, guiding their strategies with insights that inspire confidence and results.

Role Overview

The IT Global Administrator is responsible for providing comprehensive administrative support to the Manager of Systems and Support and the IT team.

This role includes managing and reporting on tickets, due diligence and audits, evidence gathering, project administration, and ensuring adherence to policies and procedures.

Duties & Responsibilities

1. Ticket Management: Monitor and manage the Helpdesk ticketing system. Ensure tickets are appropriately assigned and resolved in a timely manner. Generate and analyze reports on ticket status and support activities.
2. Due Diligence and Audits: Assist in conducting due diligence and audits of IT systems and processes. Gather and organize evidence for audits and compliance reviews. Ensure adherence to security protocols and data protection regulations.
3. Project Administration and Support: Provide administrative support for IT projects and initiatives. Assist in project planning, scheduling, and coordination. Document project progress and maintain project records.
4. Policies and Procedures: Ensure IT policies and procedures are up-to-date and properly documented. Assist in developing and implementing new policies and procedures. Communicate policies and procedures to IT staff and end-users.
5. Processes and Reporting: Establish and maintain processes for IT system management and support. Generate regular reports on system performance, support activities, and compliance status. Present findings and recommendations to the Manager of Systems and Support.
6. Technical Support: Provide support to end-users for hardware, software, and network issues. Assist IT Engineers with troubleshooting and resolving technical problems. Conduct user training sessions and provide technical guidance.

Experience

1. Minimum of 2 years of experience in IT support or a related administrative role.
2. Hands-on experience with Microsoft suite and related technologies.
3. Experience in managing and maintaining cloud-based infrastructure and network services.

Education

1. Bachelor's degree in information technology, Computer Science, or a related field.
2. Microsoft certifications, such as Microsoft Certified: Modern Desktop Administrator Associate or Microsoft Certified: Security, Compliance, and Identity Fundamentals.

Skills

1. Strong administrative and organisational skills.
2. Keen attention to detail and ability to manage multiple tasks simultaneously.
3. Proficiency in IT systems, network management, cloud infrastructure, and support tools, with a focus on Microsoft, IT internal control frameworks, risk assessment methodologies, data analysis skills, and knowledge of IT systems and security controls.
4. Excellent communication and interpersonal skills.
5. Ability to work independently and as part of a team.

This position may occasionally require flexible hours to meet the needs of the organisation. The NMG SA Group of Companies are authorised financial service providers t/a NMG Benefits.