It Frontline Support

We are looking for a competent IT Desktop Support Technician to join our team.

The ideal candidate will have hands-on experience with Microsoft Windows environments and IT hardware troubleshooting, ensuring seamless support for end-users. This is a key collaborative role driving and coordinating the efforts and direction of all software across all sites. This position is based in Pomona, Kempton Park.

DUTIES & RESPONSIBILITIES

1. Provide technical support to end-users, addressing hardware, software, and networking issues.
2. Install, configure, and maintain Microsoft Windows operating systems and related software applications.
3. Perform troubleshooting of IT devices, including desktops, laptops, printers, CCTV, and access systems, as well as mobile devices.
4. Analyze device replacement needs and coordinate procurement processes for IT equipment.
5. Manage inventory of IT assets, ensuring accurate records of devices and software licenses.
6. Provide on-site support and assistance to users in the Johannesburg office, and all other branches remotely, ensuring minimal downtime.
7. Collaborate with other IT team members to resolve complex technical issues.
8. Document support activities, solutions, and create user guides for frequently encountered issues.
9. Adhere to company IT policies and procedures, ensuring compliance with security and data protection standards.

Technical Skills

1. Proficient in Microsoft Windows operating systems (Windows 10 / 11).
2. Strong troubleshooting skills for desktop, laptop, and peripheral hardware.
3. Familiarity with basic networking concepts (TCP / IP, LAN / WAN).
4. Experience with Microsoft Office Suite (installation, configuration, and troubleshooting).
5. Knowledge of IT devices procurement and asset management processes.
6. Understanding of Active Directory for user account management.
7. Experience with remote desktop tools for support (e.g., TeamViewer, Remote Desktop).

REQUIREMENTS

1. Minimum 1-2 years of experience in a similar IT support role.
2. Strong verbal and written communication skills in English.
3. Proven ability to provide technical support in an office environment.
4. Excellent problem-solving skills and attention to detail.
5. Ability to work independently and manage time effectively.
6. Must be willing to work on-site.
7. Experience with IT ticketing systems.
8. Understanding of basic IT security principles.
9. Experience working with Azure.
10. Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.
11. Experience with MDM (Mobile Device Management) solutions.