IT Field Engineer / Customer Support Engineer (L2)

Elite Search; Durban; On-site; ZAR 300,000 - 450,000; Full time

Job summary

An established recruitment firm is seeking an IT Support Engineer for their Durban office. The role involves building and configuring IT systems, troubleshooting, and managing server infrastructures, requiring strong communication and technical skills. Ideal candidates should possess relevant certifications and have extensive experience in IT support and server management.

Qualifications

• 5+ years in an IT Support role with desktop support and server management experience.
• Knowledge of networking, switches, and firewalls.
• Good people and communication skills essential.

Responsibilities

• Build, install, and configure workstations and servers.
• Troubleshoot hardware, OS, and software issues.
• Manage server infrastructure and desktop support.

Skills

Troubleshooting

Communication

MS Office 365

Networking

Server Management

Cloud Services

Education

Matric

A+ Certification

N+ Certification

MCSE or similar

Tools

VMWare

Hyper-V

Fortinet FCA

Job description

• Build, install, and configure workstations, servers, networking devices and cloud services
• Troubleshooting hardware, OS, and Software related issues on workstations and servers
• Server management and desktop support (365 Tenant, Admin centre and security admin centre, Active Directory, Domain, Windows server Group policy, SCCM, DNS)
• Troubleshooted firewalls and managed switches and LAN and WAN-related issues.
• Configure Firewalls from scratch (ideal)
• Mid-tier server infrastructure knowledge and experience including VMWare and or Hyper-V
• Install, configure, and troubleshoot 3rd-party applications, such as managed antivirus software.
• Microsoft technologies, including but not limited to Office 365, Microsoft 365, and Azure

Requirements : Â

• Matric
• 5+ years in a IT Support role, ideally with field experience with the above experience in desktop support, server management and administration, networking, switches, firewalls, strong MS including Office 365 & Azure and able to support telephony systems
• A+ and N+
• Fortinet FCA certification advantageous
• MCSE or similar is advantageous
• Good people skills and communications skills
• Strong troubleshooting skills
• Able to work on your own or in a team
• Must have own car and valid drivers

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It Support Engineer • Durban, South Africa