IT Event Management Analyst Shift Worker

Kerridge Commercial Systems Corp; Johannesburg; On-site; ZAR 250,000 - 450,000; Full time

Job summary

An established industry player is seeking a dedicated Infrastructure Event Management Analyst to join their dynamic team. This role offers the chance to work in a flexible hybrid environment, balancing office collaboration with the comfort of remote work. You will be responsible for monitoring systems, providing technical support, and ensuring seamless operations across various platforms. The company values diversity and is committed to creating an inclusive workplace where every team member can thrive. If you have a passion for IT and excellent customer service skills, this is the perfect opportunity to make a significant impact in a growing organization.

Qualifications

• Sound understanding of IT equipment including PCs, Networks, and Routers.
• Ability to work through problems logically and suggest solutions.
• Possess good written and verbal communication skills.

Responsibilities

• Continuously monitor systems and networks to detect and address issues.
• Provide round-the-clock support for hardware, software, and network issues.
• Maintain accurate records of issues and solutions for future reference.

Skills

IT Experience

Technical Support

Troubleshooting

Customer Service

Documentation

Communication Skills

Problem Solving

Windows Operating System

Linux Knowledge

CompTIA A+

Network+

Microsoft Certified IT Professional

Education

Relevant IT Certifications

Tools

SAP

Oracle

Job description

At Klipboard, we've introduced a flexible hybrid work policy where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Klipboard provides specialist software services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade wherever they are in the world. With a unique depth of knowledge and experience in ERP / SaaS solutions, Klipboard has a wide range of clients including wholesalers, distributors, merchants, and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya, and North America. Our mission is simple: to design and deliver high-performance integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably, and service competitively.

You will be required to work as part of a rotating 12-hour shift pattern (Days/Nights) providing a 24/7 service.

The Infrastructure Event Management Analyst is responsible for identifying and reporting (when applicable) all system events relating to KCS's Global Services. The identification of Events & Alerts is generated through the use of monitoring applications and wallboards.

In collaboration with other support teams, the Event Management Analyst will ensure that all customers are set up & working in the Monitoring application and that all new environment creations include the correct monitoring matrices that have been agreed upon, which include server health, filesystem space, backup success/failure, and the like.

Key Responsibilities:

• System Monitoring: Continuously monitor systems and networks to detect and address issues.
• Technical Support: Provide round-the-clock support for hardware, software, and network issues.
• Troubleshooting: Diagnose, escalate, and resolve technical problems quickly to minimize downtime.
• User Assistance: Respond to user inquiries and provide guidance on IT-related matters.
• Maintenance: Perform regular maintenance tasks including updates and backups.
• Customer Service: Strong interpersonal skills to interact effectively with users at all levels of the organization.
• Documentation: Maintain accurate records of issues and solutions for future reference.

Skills, Knowledge, and Experience:

• Have a sound understanding of modern IT equipment including PCs, Networks, Routers, Switches, Storage Area Networks, and the like; be IT literate and have basic Windows operating system knowledge (Linux knowledge will be a bonus).
• Have the ability to work through basic problems logically, suggest solutions, and recognize when problems or situations need to be escalated.
• Have the ability to work as part of a team but also be able to work alone when necessary.
• Have the ability to understand why excellent customer service, time keeping, and flexibility matter.
• Possess good written and verbal communication skills, have attention to detail, and sound time management skills.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) would be an advantage.

Company Info:

You may also have seen from our recent posts that we are excited to begin sharing our new company name, Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard, and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world, and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years, it is an exciting time to join us as we enter our next chapter! At Klipboard, we've introduced a flexible hybrid work policy where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce where creativity and valuing differences enable us all to thrive and spark innovation.

If you require any help, adjustments, and/or support during the interview and offer process, then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognize that skills and experience come in many forms, and we encourage you to apply even if you don't meet every criterion. If you are passionate about this role and believe you have the right mindset and transferable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present, we only accept CVs from agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employees as this does not constitute an introduction, and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. If you wish to be considered for our PSL, then please email; however, please note we receive a high volume of requests, and we are unable to accept them all.

LIHybrid

Required Experience:

Key Skills:

IT Experience, SAP Materials Management, SAP SuccessFactors, Agile, Business Analysis, SAP, Requirements Gathering, SAP Finance & Controlling, SAP Supply Chain Management, SAP S/4HANA, SDLC, Oracle