IT Engineer

Intelligent Debt Management; Wes-Kaap; On-site; ZAR 300,000 - 550,000; Full time

Job summary

Intelligent Debt Management is seeking an IT Engineer for their Cape Town office to provide technical support and maintain IT systems in a fast-paced environment. This role requires strong troubleshooting skills and hands-on experience with network management and security tools. The successful candidate will support the organization's technology landscape and contribute to IT projects, ensuring a robust and secure IT infrastructure.

Benefits

Support for training and certifications

Collaborative and innovative IT team

Exposure to various systems and technologies

Qualifications

• Minimum 3 years of IT support experience.
• Hands-on experience with network and endpoint security tools.
• Familiarity with ticketing systems and IT protocols.

Responsibilities

• Provide first- and second-line technical support.
• Maintain and monitor IT systems, servers, and networks.
• Collaborate on IT-related projects and improvements.

Skills

Troubleshooting

Technical Support

Network Management

System Security

Communication

Education

Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft 365, Azure Fundamentals)

Tools

Active Directory

Microsoft 365

SFTP/FTP

Jira

Job description

IT Engineer (Pinelands, Cape Town)

Are you passionate about IT support and looking to grow your career in a dynamic, fast-paced environment? The Intelligent Debt Management (IDM) Group, South Africa’s largest and multi-award-winning debt management company, is seeking an IT Technician to join our high-performing IT team.

Job Summary:

As an IT Engineer at IDM, you will be responsible for delivering high-quality technical support, maintaining our IT infrastructure, and driving improvements across systems and processes.

This role is ideal for someone with a solid technical foundation, strong troubleshooting skills, and the ability to take initiative in a fast-paced, user-focused environment.

You’ll work closely with end-users, other IT professionals, and internal stakeholders to ensure the smooth day-to-day operation of IDM’s technology landscape.

Key Responsibilities:

• Provide first- and second-line technical support to end-users across various departments, ensuring prompt resolution of hardware, software, and network issues.
• Deploy, configure, and manage laptops, desktops, printers, scanners, and other peripherals.
• Maintain and monitor IT systems, servers, and services to ensure performance, availability, and security.
• Monitor and manage LAN/WAN, wireless networks, VPN connections, and firewall policies.
• Manage support tickets and escalate complex issues where required, ensuring resolution within agreed SLAs.
• Configure and support Active Directory (user accounts, groups, permissions, GPOs) and Microsoft 365 environments.
• Set up, manage, and troubleshoot secure SFTP/FTP connections for file transfers and integrations.
• Document IT assets, procedures, configurations, known issues, and system changes for future reference and audits.
• Provide guidance to junior technicians and contribute to knowledge sharing and skills development within the team.
• Collaborate with cross-functional teams on IT-related projects, infrastructure upgrades, and business improvements.
• Support cloud-based services (e.g., Microsoft 365, Azure) and virtual environments (e.g., Hyper-V, VMware).
• Track and manage IT hardware/software assets, including procurement, tagging, and lifecycle management.
• Assist with implementing IT policies and enforce best practices around system security, endpoint protection, and data protection.

Requirements:

• Minimum 3 years of IT support experience in a multi-user, fast-paced environment.
• Proven experience with Windows desktop environments and Microsoft 365 administration.
• Experience in configuring and managing LAN/WAN, VPN, and firewall technologies.
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently.
• Hands-on experience with Active Directory, Group Policy, and endpoint security tools (e.g., Sophos).
• Experience in setting up, managing, and troubleshooting secure SFTP/FTP connections.
• Familiarity with ITIL principles, SLA-driven environments, and ticketing systems (e.g., ServiceDesk, Jira).
• Understanding of IT security protocols and data protection standards (e.g., POPIA, GDPR).
• Exposure to backup tools, disaster recovery planning, and restoration procedures.
• Excellent interpersonal and communication skills, with the ability to support users across all technical levels.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft 365, Azure Fundamentals) will be an advantage.

What We Offer:

• A collaborative, innovative IT team that values professional growth and problem-solving.
• Exposure to a variety of systems, technologies, and projects.
• Support for training and certifications.