It Engineer

Nmg Benefits; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

NMG Benefits is seeking an IT Engineer to maintain and support their IT infrastructure, both on-premises and cloud-based. The role involves technical support, system maintenance, and the implementation of IT projects, requiring strong troubleshooting and communication skills, along with a relevant bachelor's degree and Microsoft certifications.

Qualifications

• Minimum of 5 years of experience in IT support or a related role.
• Hands-on experience with Microsoft suite and related technologies.
• Experience in managing and maintaining cloud-based infrastructure.

Responsibilities

• Maintain IT infrastructure, both on-premises and cloud-based.
• Provide first and second-level support to end-users.
• Manage network infrastructure, ensuring security and optimal performance.

Skills

Technical troubleshooting

Problem-solving

Network management

Cloud infrastructure

Communication

Interpersonal skills

Education

Bachelor's degree in information technology

Microsoft Certified: Modern Desktop Administrator Associate

Microsoft Certified: Security, Compliance, and Identity Fundamentals

Job description

At NMG Benefits, we are driven by a simple yet powerful philosophy : Finding a Better Way.

This commitment shapes everything we do, from consulting to crafting innovative solutions for brighter financial futures.

Our expertise spans consulting, actuarial, and administration services in healthcare and retirement fund environments, enhanced by personalised financial planning for individuals.

This comprehensive approach enables us to deliver seamless, end-to-end solutions tailored to the needs of employers and their employees.

We encourage our clients to view employee benefits through an actuarial lens, fostering policies that drive productivity, loyalty, and engagement.

Our focus is on protecting the financial security of employees while ensuring the long-term stability of the organisations they serve - building enduring and successful partnerships.

At NMG, our leadership and team recognise the privilege and trust placed in us to safeguard our clients' financial wellbeing.

We're proud to be the trusted advisors of over 50 blue-chip South African companies, guiding their strategies with insights that inspire confidence and results.

Role Overview The IT Engineer is responsible for maintaining and supporting the organisation's IT infrastructure, both on-premises and cloud-based systems.

This role ensures the efficient operation of IT services, provides technical support to users, and assists in the implementation of IT projects.

The position reports directly to the Manager of Systems and Support.

Duties & Responsibilities System Maintenance : Install, configure, and maintain servers, networks, and other IT systems, including cloud-based infrastructure.

Monitor system performance and troubleshoot issues to ensure optimal operation.

Perform regular updates, backups, and system maintenance tasks.

Technical Support : Provide first and second-level support to end-users for hardware, software, and network issues.

Respond to Helpdesk tickets and ensure timely resolution of technical problems.

Assist with user training and provide technical guidance as needed.

Network Management : Manage and maintain network infrastructure, including switches, routers, firewalls, and cloud-based network services.

Ensure network security by implementing and maintaining appropriate security measures.

Monitor network performance and optimise network resources.

Cloud-Based Infrastructure : Implement, manage, and support cloud-based systems and services.

Ensure seamless integration between on-premises and cloud infrastructure.

Monitor and optimise cloud resource usage and performance.

IT Projects : Assist in the planning and implementation of IT projects and initiatives, with a focus on cloud-based solutions.

Collaborate with the IT team to deliver projects on time and within scope.

Document project progress and provide regular updates to the Manager of Systems and Support.

Processes and Reporting : Follow established processes for IT system management and support.

Generate regular reports on system performance, support activities, network status, and cloud infrastructure.

Provide input for process improvements and report findings to the Manager of Systems and Support.

Compliance and Audits : Ensure compliance with organizational IT policies and procedures, including cloud security standards.

Participate in IT audits and provide necessary documentation and support.

Assist in due diligence activities for new technologies and vendors.

Experience Minimum of 5 years of experience in IT support or a related role Hands-on experience with Microsoft suite and related technologies Experience in managing and maintaining cloud-based infrastructure and network services Education Bachelor's degree in information technology, Computer Science, or a related field Microsoft certifications, such as Microsoft Certified : Modern Desktop Administrator Associate or Microsoft Certified : Security, Compliance, and Identity Fundamentals Skills Strong technical troubleshooting and problem-solving skills Proficiency in IT systems, network management, cloud infrastructure, and support tools, with a focus on Microsoft Excellent communication and interpersonal skills Ability to work independently and as part of a team This position may occasionally require flexible hours to meet the needs of the organisation The NMG SA Group of Companies are authorised financial service providers t / a NMG Benefits