IT Engineer

Abantu Staffing Solutions; Gqeberha; On-site; ZAR 300,000 - 600,000; Full time

Job summary

A leading staffing solutions company is looking for an IT Engineer to provide technical support for IT services and systems. The role involves ensuring smooth IT operation, minimizing downtime, and conducting regular maintenance. Candidates should have a solid background in technical support, cybersecurity, and customer service.

Qualifications

• Proficient in providing IT technical support.
• Experience with cybersecurity best practices.
• Ability to manage desktop and laptop setups.

Responsibilities

• Provide technical support for IT services and systems.
• Conduct regular maintenance and updates on IT infrastructure.
• Educate users on cyber security best practices.

Skills

Cyber security

Technical support

Customer service

Desktops

Laptops

Videoconferencing

Job description

The purpose of the IT Engineer role is to provide technical support for a range of IT services and systems used by the group, including desktops, laptops, peripherals, and software applications. The IT Engineer will be responsible for ensuring the smooth operation of IT infrastructure and minimizing downtime by providing timely resolution of technical issues, conducting regular maintenance activities, and ensuring that systems are up to date with the latest security patches and feature updates.

Main responsibilities include backups, antivirus, security, user cyber education, device setups, desktop support, printing, videoconferencing, technical support of the company warranty system, warehouse scanning system support, user IT onboarding, and Sage payroll system support.

Key Performance Areas

1. Cyber security: Computer security, endpoint protection, user education (20%)
2. Desktops, laptops, printers, and videoconferencing (20%)
3. Backups & disaster recovery (20%)
4. System support: Sage payroll, register my battery, warehouse scanning (10%)
5. Compliance (5%) & cost control (5%)
6. Customer service (20%)