IT Engineer

The Legends Agency; Gqeberha; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading company is seeking an IT Support Technician in Gqeberha to provide technical support, ensuring smooth operation and security of IT systems. You will be responsible for cybersecurity, supporting IT infrastructure, and ensuring adherence to IT regulations. Ideal candidates should have relevant certification and 5 years of experience in a similar role.

Qualifications

• 5 years experience in a similar role.
• Knowledge of Endpoint Security and Backups.
• Office 365 experience advantageous.

Responsibilities

• Implement endpoint security and monitor threats.
• Install and troubleshoot IT equipment.
• Perform regular backups and test recovery procedures.

Skills

Problem-solving

Planning

Communication

Customer-focused

Proactive

Resilient

Education

Certificate in IT (NQF 5)

Diploma (NQF 6)

Tools

Microsoft OS

Endpoint Security

Microsoft 365

Job description

Provide technical support for IT systems, ensuring smooth operations, security, and minimal downtime. Responsibilities include cybersecurity, backups, system support, and IT infrastructure maintenance.

Key Responsibilities

• Cybersecurity (20%) Implement endpoint security, monitor threats, respond to incidents, and provide cybersecurity training.
• IT Support (20%) Install, configure, and troubleshoot desktops, laptops, printers, and videoconferencing systems. Ensure timely updates and user support.
• Backups & Disaster Recovery (20%) Perform regular backups, test recovery procedures, and maintain disaster recovery plans.
• System Support (10%) Provide technical support for Sage Payroll, warehouse scanning, and related systems.
• Compliance & Cost Control (10%) Ensure adherence to IT regulations, optimize costs, and maintain records.
• Customer Service (20%) Provide high-quality IT support, problem-solving, and user assistance.

Requirements

Education & Experience

• Certificate in IT (NQF 5) required, Diploma (NQF 6) preferred.
• 5 years experience in a similar role; Office 365 experience advantageous.
• Knowledge of Microsoft OS, Endpoint Security, Backups, Microsoft 365.
• Strong problem-solving, planning, and communication skills.
• Customer-focused, proactive, and resilient.