IT Engineer

The purpose of the IT Engineer role is to provide technical support for a range of IT services and systems used by the group, including desktops, laptops, peripherals, and software applications. The IT Engineer will be responsible for ensuring the smooth operation of IT infrastructure and minimizing downtime by providing timely resolution of technical issues, conducting regular maintenance activities, and ensuring that systems are up to date with the latest security patches and feature updates.

Main responsibilities include backups, antivirus, security, user cyber education, device setups, desktop support, printing, videoconferencing, technical support of the company warranty system, warehouse scanning system support, user IT onboarding, and Sage payroll system support.

Key Performance Areas

1. Cyber security: Computer Security, Endpoint Protection, User Education (20%)
2. Desktops, Laptops, Printers, and Videoconferencing (20%)
3. Backups & Disaster Recovery (20%)
4. System Support: Sage Payroll, Register my Battery, Warehouse Scanning (10%)
5. Compliance (5%) & Cost Control (5%)
6. Customer Service (20%)