IT Desktop Support Technician - Onsite

Elite Search; Cape Town; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established IT Managed Services company is seeking an energetic Desktop Support Technician to join their dynamic team. This role offers a unique opportunity to provide primary on-site IT support, manage technical issues, and engage with various technologies like Active Directory and Office 365. With a stellar 30-year track record, this forward-thinking company is on an exciting growth trajectory, making it the perfect environment for those eager to learn and grow. If you thrive in a collaborative setting and are passionate about technology, this position could be your next great adventure!

Qualifications

• 2-3+ years of experience in desktop support.
• Certifications such as A+, N+, and preferably MCSE.

Responsibilities

• Serve as the primary on-site IT support specialist.
• Manage and resolve a wide range of technical issues.

Skills

Desktop Support

Active Directory Management

Microsoft Office

Office 365

Interpersonal Skills

Education

A+ Certification

N+ Certification

MCSE Certification

Tools

Windows Operating Systems

LAN/WAN Connectivity

Job description

Join a well-established IT Managed Services company with a stellar 30-year track record of success, now on an exciting growth trajectory! Seeking an energetic Desktop Support Technician to become a vital part of their dynamic and expanding team. This position may be full-time on-site at the client location or a hybrid schedule with half-day on-site and half-day remote work. If you are eager to learn and grow in a thriving environment, this is the perfect opportunity for you!

Position Info:

1. Role: Serve as the primary on-site IT support specialist, managing and resolving a wide range of technical issues, from password resets to backup failures and VPN connectivity problems.
2. Engage in Active Directory management and provide comprehensive support for Microsoft Office, Office 365, and various Windows operating systems (Windows 7, 8.1, and 10).
3. Support and troubleshoot desktops, laptops, printers, networked copiers, and basic LAN/WAN connectivity.
4. Deliver outstanding customer service, ensuring prompt and efficient resolution of issues in line with SLAs.

Requirements:

1. 2-3+ years of experience in desktop support
2. Certifications such as A+, N+, and preferably MCSE (advantageous)
3. Experience with Office 365
4. Strong interpersonal skills, ability to remain calm under pressure, and good communication skills.
5. Valid driver’s license and own reliable vehicle.