IT Desktop Support Engineer

The Recruitment Pig; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A managed IT solutions partner based in Sandton is seeking a skilled Mid-Senior Level Desktop Support Engineer. You will provide on-site and remote support, handle system installation and troubleshooting, and work with clients. Candidates should have 3-5 years of IT experience, relevant certifications, and a good understanding of networking. Compensation ranges from R18,000 to R28,000 with additional benefits including medical aid contribution.

Benefits

50% contribution to medical aid

Reimbursement for company travel

Company-provided laptop

Commission for overtime

Qualifications

• 3 to 5 years of IT work experience required.
• 2 years of server support and maintenance experience.
• Experience with backup solutions like Veeam is necessary.
• Knowledge of Active Directory and Office 365 administration is necessary.

Responsibilities

• Provide on-site and remote support for desktop and server issues.
• Handle system installation and configuration.
• Conduct remote administration of client systems.
• Create documentation for client configuration.

Skills

Client Support

Windows Server management

Troubleshooting

Remote Support applications

TCP/IP networking

Education

Matriculation certificate

A+, Server+, N+ certification

International MCSE or MCSA certification

Job description

IT Desktop Support Engineer required in Johannesburg.

An established and reputable managed IT solutions partner, based in Sandton, is seeking a skilled and proactive Mid-Senior Level Desktop Support Engineer to join our team.

We specialize in providing end-to-end IT infrastructure solutions and support for South African SMEs, ensuring our clients can focus on their core business without the burden of technology challenges. Our mission is to deliver seamless connectivity, innovative software, and robust security, and we are looking for a professional who shares our commitment to excellence.

This role is for a dedicated individual who can provide desktop and server support and troubleshoot a wide range of IT-related issues. You will be a key point of contact for clients, handling responsibilities from system installation to remote administration.

Key Responsibilities:

• Client Support: Deliver support to customers on-site and remotely, assisting with both desktop and server-related issues.
• System and Software Management: Install, configure, and support all Microsoft desktop and server operating systems and application software.
• Troubleshooting: Perform hardware installation and troubleshooting for both desktops and servers, and handle general troubleshooting on all IT equipment.
• Remote Administration: Conduct remote administration of client servers and workstations.
• Administration and Supplier Management: Create configuration documentation for client sites and execute orders, service, and repairs with external suppliers.
• Problem Identification: Identify potential risks or problems and escalate them to a senior engineer as needed.

Qualifications and Experience:

• A matriculation certificate is required.
• An International MCSE or MCSA certification is advantageous, as is experience with Windows Server 2016 and above.
• You must hold an A+, Server+, N+, or similar qualification.
• At least 3 to 5 years of IT work experience is essential.
• At least two years of server support and maintenance experience is required.
• You should have knowledge of backup solutions like Veeam, Windows Backup, and Altaro.
• Experience with remote support applications (e.g., VPN, RDP, Team Viewer) and a working knowledge of Active Directory and Office 365 administration are necessary.
• A good understanding of TCP/IP networking, server hardware (including RAID), and troubleshooting procedures is required.
• Experience configuring routers and wireless access points is also necessary.

Required Attributes:

• The ideal candidate is an organized and analytical thinker who can work effectively both independently and as part of a team.
• You should be a self-starter with a passion for technology, capable of working under pressure while maintaining a methodical approach and attention to detail.
• Excellent communication and interpersonal skills, along with a professional and well-presented demeanor, are a must.

Compensation & Benefits:

• Cost to company (CTC) between R18,000 and R28,000, dependent on qualifications, experience, and skill level.
• The company contributes 50% to your medical aid.
• You will receive reimbursement for company travel and a company-provided laptop.
• Overtime is compensated in the form of commission.

The role requires you to have your own transport and the ability to work after hours on short notice when required.