IT Desk Engineer, for overseas companies

HR Corporation; Cape Town; Remote; ZAR 300,000 - 400,000; Full time

Job summary

A leading MSP is seeking Level 2 and Level 3 remote support engineers based in Cape Town or Johannesburg. Ideal candidates should have substantial experience in infrastructure support, effective communication skills for an international audience, and a strong technical background with various operating systems, Azure, and ITSM tools.

Qualifications

• 5 to 10 years of experience required.
• Certifications: A+, N+ or equivalent, Azure certification.
• Experience with Windows and MAC Operating Systems, Windows Server, and Active Directory.

Responsibilities

• Support customers remotely from offices in Cape Town or Johannesburg.
• Collaborate with teams to provide infrastructure support.
• Update tickets and notes in RMM and ITSM systems.

Skills

Problem Solving

Discipline

Networking Skills

Education

Matric or equivalent

Degree in Technology sector

Tools

RMM / ITSM tools

Office 365

Azure

Job description

This is an MSP looking for Level 2 and Level 3 remote support engineers to join the team in Cape Town or Johannesburg. You will support our customer base remotely from our offices.

You will collaborate with existing teams in each location to provide infrastructure support to our clients in the US and EU. In addition to technical skills, you will need discipline to work with various RMM and ITSM systems, updating tickets and notes. Since all work is remote, you must be comfortable on the phone and behind a screen while troubleshooting.

You should be well spoken to articulate yourself effectively on this international stage. Working hours may vary, including night shifts ending between 00:00 and 02:00.

We seek technicians who are excellent problem solvers and technology enthusiasts.

Qualifications and Requirements:

• Matric or equivalent
• Certifications: A+, N+ or equivalent, Azure certification
• Degree in Technology sector
• Experience with Windows and MAC Operating Systems
• Experience with Windows Server and Managing Active Directory
• Understanding of Group Policy, DHCP, DNS, and permissions
• Support for Office 365, Outlook, Teams, SharePoint, including advanced Office 365 with Intune
• Azure Administration
• Knowledge of Cybersecurity Landscape
• Networking skills: VLANs, VPN, IP, routing
• Understanding of VoIP and PABX systems
• Knowledge of network devices: printers, Wi-Fi, CCTV
• Experience with databases such as SQL
• Experience using RMM / ITSM tools for support and ticketing

Interested candidates should contact us if they believe they can support our global customers.

Please note: When applying, background checks will be conducted, including criminal history, employment history, and references. You may also be asked to take a polygraph test.

Desired Skills:

• Windows
• Azure
• Active Directory
• Office 365
• Cybersecurity

Work Experience:

5 to 10 years

Remuneration ranges from R30,000 to R50,000 depending on experience.

Precision Recruitment and Jobs for South Africa