IT&D Senior Business Analyst, Employee Experience - Africa

Reckitt; Johannesburg; On-site; ZAR 80,000 - 120,000; Full time

Job summary

Rejoignez Reckitt en tant que gestionnaire d'expérience digitale des employés IT&D pour diriger des solutions numériques visant à répondre aux besoins des clients. Vous jouerez un rôle clé dans la gestion opérationnelle des services, la qualité et l'amélioration continue, contribuant ainsi à notre mission de santé et d'hygiène. Nous privilégions la diversité et soutenons le développement des employés dans un environnement inclusif.

Benefits

Bien-être et avantages en matière de santé

Congés parentaux

Programmes de santé mentale

Assurance vie

Plans d'actions globaux

Qualifications

• Minimum 5 ans en gestion IT.
• Esprit orienté client et compétences en communication.
• Capacité à gérer plusieurs tâches et parties prenantes.

Responsibilities

• Assurer la stratégie de service IT&D et recommander des investissements.
• Gérer les incidents et changements selon les standards de Reckitt.
• Surveiller la performance des services et assurer le respect des SLA.

Skills

Product development

Project management

IT service management

Cybersecurity

Stakeholder management

Education

Bachelor's in Information Technology

ITIL certification

Prince2 certification

Job description

We are Reckitt, home to the world's best-loved and trusted hygiene, health, and nutrition brands. Our purpose is to protect, heal, and nurture in the relentless pursuit of a cleaner, healthier world. Join us in our fight to make access to high-quality hygiene, wellness, and nourishment a right, not a privilege.

Information Technology & Digital

In IT&D, you'll be a force for good—championing operations across Africa, defining how we harness technology to improve our business, or working with data to guide innovation in consumer-loved products.

Working globally across functions, you'll own your projects from start to finish, with the influence and visibility to achieve what needs to be done. If you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll have the space and support to develop to the next level, with opportunities to learn from peers and leaders through exciting projects with real impact.

About the role

Embark on a transformative journey at Reckitt as an IT&D Digital Employee Experience Manager. In this role, you'll empower our platforms with your expertise and innovation to deliver digital solutions that meet customer needs and achieve business objectives. You will manage relationships with the IT&D Director, key business stakeholders, and IT teams, focusing on end-to-end IT services, service quality, availability, operational delivery, and continuous improvement projects.

Responsibilities

• Provide input into IT&D service strategy and recommend investments or changes.
• Ensure stable and secure IT&D operations across regions.
• Support core infrastructure services.
• Coordinate with regional/global stakeholders to address operational needs.
• Manage incidents, problems, and changes according to Reckitt standards.
• Monitor service performance and ensure SLAs are met.
• Collaborate with project teams for smooth transition of operations.
• Act as second escalation point for IT&D issues.
• Conduct periodic self-audits of service processes, procedures, and policies.
• Review processes and documentation regularly for quality and consistency.

Experience required

• Bachelor's in Information Technology
• ITIL certification
• Prince2 certification (desirable)
• 5+ years in IT management
• Experience managing skilled teams
• Customer-focused mindset
• Process-driven with strong leadership
• Project management skills with relevant qualifications
• Excellent communication and organizational skills
• Ability to manage multiple tasks and stakeholders effectively
• Proactive, self-organized, and results-oriented

Skills for success

Product development, system development, project and program management, design thinking, process automation, IT service management, digital transformation, stakeholder and vendor management, cybersecurity, data privacy, and more.

What we offer

We support our people through inclusion, wellbeing benefits, parental leave, mental health programs, life insurance, global share plans, and performance incentives. We believe in hiring for potential and welcome applicants of all backgrounds.

Equality

We are committed to diversity and inclusion. All qualified applicants will receive consideration regardless of age, disability, ethnicity, religion, gender, or other protected characteristics.