It Business Support Consultant Market Related

Qetello Holdings; Pretoria; On-site; ZAR 250,000 - 400,000; Full time

Job summary

A leading medical scheme in Pretoria seeks an experienced IT Business Support Consultant to enhance support for various BIT platform modules. Responsibilities include user support, collaboration with departments, generating reports, and assisting with training materials. Ideal candidates will possess strong IT skills and a diploma in IT or related field, along with 4-5 years of relevant experience.

Benefits

Free parking

Wi-Fi

Landline phone allowance

On-site gym

Subsidized meals

Free refreshments

Athletics Club

Pilates

Wellness programs

Qualifications

• 4-5 years of experience in supporting users on systems.
• 2-4 years of experience on Health Information Platform or Oracle-based systems.
• Exposure to the Medical Aid environment is advantageous.

Responsibilities

• Partner with departments to provide support between operations and IT systems.
• Respond to user queries regarding BIT modules and escalate when necessary.
• Provide training material support and generate management reports.

Skills

MS Word

Excel

Office

Outlook

Internet

Problem-solving

Interpersonal communication

Education

Grade 12 or equivalent

Diploma in IT or related field

Job description

Our Client Our client is a leading medical scheme based in Pretoria, dedicated to providing comprehensive healthcare benefits to its members.

They are committed to innovation, quality service, and the well-being of their clients.

In line with their growth and commitment to excellence, they are seeking a dedicated and experienced IT Business Support Consultant to join their team.

Duties & Responsibilities Functions : Partner with different departments to facilitate support between business operations and IT systems.

Provide user support on various BIT platform modules, including claims, finance, membership, and manage healthcare.

Respond to user queries and issues promptly, resolving or escalating as necessary.

Assist trainers in developing training material for BIT systems.

Provide regular feedback on process and business changes.

Generate management reports to improve business systems and processes.

Collaborate with external partners, such as 2Cana, to resolve issues.

Work independently with minimal supervision to meet performance metrics.

Skills Proficiency in MS Word, Excel, Office, Outlook, and Internet.

Strong organizational skills with attention to detail.

Bilingual in English and Afrikaans with strong interpersonal communication.

Team player with a caring attitude.

Flexible in adapting to changes and management decisions.

Proficient in problem-solving techniques and record keeping.

Leadership skills and ability to maintain good interpersonal relationships.

Desired Experience & Qualification Grade 12 or equivalent.

Diploma in IT or related field.

4-5 years of experience in supporting users on the system in use.

2-4 years of experience in supporting users on Health Information Platform or Oracle-based systems.

Exposure within the Medical Aid environment is advantageous.

Analytical thinking and strategic thinking skills.

Strong problem-solving abilities.

Customer-focused with excellent listening skills.

Attention to detail and accuracy in work.

Package & Remuneration Competitive salary commensurate with experience.

Exceptional benefits program including 23 days of annual leave, 8-hour workday with a 30min break, life cover, disability benefits, funeral cover, pension fund, medical aid, and more.

Office perks : free parking, Wi-Fi, landline phone allowance, on-site gym, subsidized meals, free refreshments, Athletics Club, Pilates, and wellness programs.

Dynamic team interactions, recognition programs, and incentives.

Interested?

Be part of a team that values innovation, quality service, and the well-being of its members.

Apply today to contribute to a leading medical scheme's success and make a difference in the lives of many.