IT / Business Business Analyst (FTC / 9 months)

Santam; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading insurance firm in Johannesburg seeks an experienced Business Analyst to support their Specialist Solutions department. The role involves stakeholder engagement, data collection and analysis, as well as preparing detailed documentation. Applicants should have over 5 years of experience and a relevant degree. This position offers a chance to thrive in a diverse and inclusive environment.

Qualifications

• Minimum 5 years’ experience as a Business Analyst, with at least 2 years in the insurance or financial services sector.
• Proven experience in operating model assessment, process mapping, and system analysis.
• Experience working across multiple business units or in decentralized environments.
• Familiarity with insurance value chain is a strong advantage.

Responsibilities

• Engage with representatives to build relationships and gather information.
• Develop, refine, and distribute data collection tools.
• Prepare detailed current-state documentation including process maps.
• Support synthesis of findings to define potential future-state.

Skills

Analytical Thinking

Stakeholder Management

Process Modelling

Data Analysis

Documentation

Communication

Education

Degree related to commerce, analysis or information systems

Relevant Tertiary Business Management, IT Qualification

Tools

Excel

Process modelling tools

Job description

CAREER OPPORTUNITY

Santam Specialist Solutions has a career opportunity for a Business Analyst in the Business Change department which will be based in Gauteng.

The Business Analyst will play a critical role in supporting the Specialist Solutions -wide as-is landscape assessment across 10 unique specialist insurance entities.

The purpose of the assessment is to understand and document the current state of each entity’s operating model, systems, automation levels, document management, and unique operational functionalities to inform strategic decision-making and harmonization opportunities.

KEY RESPONSIBILITIES

Stakeholder Engagement & Coordination

• Engage with representatives across all 10 specialist entities to build relationships and gather information.
• Facilitate workshops, interviews, and working sessions with functional and technical stakeholders.
• Serve as the liaison between central project leadership and each entity.

Data Collection & Analysis

Develop, refine, and distribute data collection tools (., surveys, templates, interview guides).

Collect, validate, and analyze data on operating models, systems, processes, automation, and document storage practices.

Identify patterns, pain points, duplication, or opportunities across the entities.

Documentation & Mapping

Prepare detailed current-state documentation, including process maps, system inventories, and functional overviews.

Create process heatmaps and maturity assessments per entity.

Produce comparison matrices, dashboards, and executive summaries to communicate findings.

Insight Generation & Recommendations

Support synthesis of findings

Contribute to defining potential future-state or improvement areas.

Work collaboratively with the project team to support roadmap development.

Reporting & Presentation

Prepare clear and concise reports, presentations, and briefing materials for senior stakeholders.

Assist with the development of an executive view of the landscape and entity-specific scorecards.

QUALIFICATIONS AND EXPERIENCE

Minimum 5 years’ experience as a Business Analyst, with at least 2 years in the insurance or financial services sector.

Proven experience in operating model assessment, process mapping, and system analysis.

Experience working across multiple business units or in decentralized environments.

Familiarity with insurance value chain (underwriting, policy admin, claims, finance) is a strong advantage.

Degree related to commerce, analysis or information systems . B. Comm, ., B Tech or

Relevant Tertiary Business Management, IT Qualification or Certificate or Diploma in Business process analysis form industry recognised training institution

COMPETENCIES

Analytical Thinking : Ability to make sense of complex environments and extract meaningful insights

Stakeholder Management : Comfortable working with diverse business units, navigating sensitivities

Process Modelling : Proficient in process modelling tools

Data Analysis : Strong Excel skills; ability to interpret structured and unstructured data

Documentation : Excellent written communication skills and attention to detail

Communication : Strong interpersonal and presentation skillsFacilitation

Ability to run structured workshops and elicitation sessions

Initiative : Proactive in identifying gaps and pushing for clarity or completeness

ABOUT SANTAM

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.