It Analyst East Rand

Fusion Recruitment; Gauteng; On-site; ZAR 650,000 - 950,000; Full time

Job summary

Fusion Recruitment seeks an IT Senior Analyst to join a well-established Benoni-based manufacturing company overseeing IT operations across APAC & MEA. The role requires a strong background in IT leadership and enterprise support with fluency in English.

You will diagnose, troubleshoot, and support networks, systems, and new software rollouts, while maintaining documentation and providing timely customer feedback. Experience in manufacturing environments is a plus.

Qualifications

• 10 years work experience in IT Lead, Technical Support, Desktop Support Engineer, or similar role in an Enterprise environment.
• BS degree in Information Technology, Computer Science or relevant field.
• English fluency both written and verbal.
• Ability to diagnose and troubleshoot technical issues.
• Microsoft certification in MCSE, MOS, Linux, Cisco or similar technologies.
• General networking TCP/IP, DHCP, DNS (CCNA certified is preferred).
• Experience supporting a manufacturing or industrial environment would be a distinct advantage.

Responsibilities

• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Replace parts as required.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Work continuously on a task until completion (or referral to third parties, if appropriate).
• Follow standard procedures for proper escalation of unresolved issues to the appropriate teams.
• Provide prompt and accurate feedback to customers.
• Ensure all issues are properly logged.
• Prioritize and manage many open cases at one time.
• Rapidly establish a good working relationship with customers.

Skills

English fluency

Diagnostic skills

Networking TCP/IP

Troubleshooting

Customer communication

Education

Bachelor of Science in Information Technology/Computer Science or related field

Tools

MCSE

MOS

Linux

Cisco

CCNA preferred

Job description

Reference: JHB004739-Maris-1

Well-established manufacturing company based in Benoni is seeking an IT Senior Analyst to join their team (APAC & MEA).

Duties & Responsibilities

Requirements:

• 10 years work experience in IT Lead, Technical Support, Desktop Support Engineer, or similar role in an Enterprise environment
• BS degree in Information Technology, Computer Science or relevant field
• English Fluency both written and verbal
• Ability to diagnose and troubleshoot technical issues
• Microsoft certification in (MCSE), (MOS), Linux, Cisco or similar technologies
• General networking TCP/IP, DHCP, DNS (CCNA certified is preferred)
• Experience supporting a manufacturing or industrial environment would be a distinct advantage

Responsibilities:

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Follow standard procedures for proper escalation of unresolved issues to the appropriate teams
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged
• Prioritize and manage many open cases at one time
• Rapidly establish a good working relationship with customers

Package & Remuneration