IT Administrator

NGF; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic IT company in Cape Town is looking for an IT Administrator to provide first-line technical support and help maintain the IT infrastructure. The ideal candidate has a diploma in IT, foundational IT knowledge, and is eager to learn in a fast-paced environment. Responsibilities include supporting hardware, software, and network issues, as well as user account management. Benefits include a provident fund and group life cover.

Benefits

Provident fund

Group life cover

Qualifications

• Solid understanding of Windows OS, Microsoft Office, and basic networking.
• Strong troubleshooting and problem-solving skills required.
• Excellent communication and customer service abilities expected.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Set up and configure workstations and peripherals.
• Assist with user account management and ensure software updates.

Skills

Technical support

Troubleshooting

Communication

Education

Diploma or certificate in Information Technology

Tools

Windows operating systems

Microsoft Office

Job description

Job Description

Norman Goodfellows is looking for an IT Administrator to join our Cape Town team!

The IT Administrator will provide first-line technical support and assist in maintaining the organisation’s IT infrastructure. This role is ideal for a motivated individual with foundational IT knowledge who is eager to grow their skills in a dynamic, fast-paced environment.

Key Responsibilities :

• Provide technical support for hardware, software, and network issues
• Set up and configure workstations, laptops, printers, and other peripherals
• Assist with user account management (e.g., email, system access, password resets)
• Perform routine maintenance on IT systems and ensure software updates and patches are applied
• Support the IT team with server maintenance, backups, and network monitoring
• Document IT procedures and user guides
• Maintain inventory of IT equipment and assets
• Escalate complex issues to senior IT staff or vendors when necessary

Requirements

A diploma or certificate in Information Technology or a related field

Basic understanding of Windows operating systems, Microsoft Office, and networking concepts

Strong troubleshooting and problem-solving skills

Excellent communication and customer service abilities

Willingness to learn and adapt to new technologies

Previous experience in an IT support role (internship or entry-level) is advantageous

Benefits

Provident fund

Group life cover