Isindebele Contact Center Agent - Century City

mPower People Solutions; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to enhance client satisfaction and drive business profitability. This role involves engaging with customers through inbound calls, addressing their inquiries, and providing comprehensive product and service information. The ideal candidate will possess strong bilingual communication skills and a solid background in customer service. With a commitment to quality and productivity, you will play a crucial role in maintaining high standards while assisting customers effectively. Join a dynamic team where your contributions will directly impact customer experiences and business success.

Qualifications

• Must have 6 to 12+ months of inbound customer service experience.
• Must be bilingual or multilingual for this position.

Responsibilities

• Answer calls and respond to customer requests.
• Identify, research, and resolve customer issues.

Skills

Bilingual or Multilingual Communication

Customer Service Skills

Problem-Solving

Administrative Skills

Education

Matric/Grade 12

Tools

CRM Systems

In-house Operating System

Job description

The key objective of the role is to identify and understand customer needs, delivering a first-class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to general contract & transactional inquiries.

Key Responsibilities May Include But Are Not Limited To:

• Answer calls and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assist irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained and quality standards are met at all times
• Perform daily administrative functions and accurately capture required information to various CRM systems

Please Note:

• You must be bi-lingual or multilingual to be considered for this position
• Location: Century City (must be able to travel to start an 8 am shift)
• Basic Salary: R9500 per month (no incentives or commissions)
• Type of contracting: Project-based fixed term contract
• 4-week training program (Paid on the normal salary)
• Must have 6 to 12+ months of inbound customer service experience
• Fixed-term Contract period: Start date: 1st March 2025 – 30 April 2026
• Shift times: 8 am to 5 pm Mon to Friday and every second Saturday 8 am to 12 pm (if you work on a Saturday then you would start from a Tuesday to Friday from 8:30 am to 4:30 pm)
• No benefits
• Must have Matric/Grade 12
• Must be available to start immediately
• MUST HAVE A CLEAR CRIMINAL RECORD