Is Support Co-Ordinator M / F

Africa Global Logistics; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Une entreprise leader en logistique multimodale en Afrique recherche un IS Support Coordinator pour son bureau à Cape Town. Ce rôle est responsable du support technique et de la coordination des activités informatiques, assurant le bon fonctionnement des systèmes d'information pour soutenir les opérations. Le candidat idéal aura une formation en informatique et une expérience dans un environnement logistique, avec des compétences solides en support utilisateur et en gestion d'incidents.

Qualifications

• Diplôme ou certificat en informatique ou domaine connexe.
• Expérience de 2 à 3 ans dans un rôle de support ou de coordination IT.
• Connaissance des applications métiers et des environnements logistiques.

Responsibilities

• Fournir un support technique de première ligne pour les problèmes liés à l'informatique.
• Gérer et résoudre les tickets de support en temps opportun.
• Assurer que tout le matériel et les logiciels respectent les normes du groupe.

Skills

Support technique

Gestion des incidences

Formation des utilisateurs

Education

Diplôme en informatique ou domaine connexe

Tools

Microsoft Office

Windows OS

Job description

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime, and rail) in Africa.

The company is now part of the MSC Group, a leading maritime and logistics company. Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with tailored and innovative logistics solutions, aiming to contribute to Africa's sustainable transformation. AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its projects? Join AGL, the leading multimodal logistics operator on the African continent!

Profile

Contract: PERMANENT

Location: Africa, South Africa

Job Purpose

The IS Support Coordinator is responsible for providing first-line technical support and coordinating all IT-related activities within the AGL Terminals Cape Town branch. This includes desktop support, hardware and software troubleshooting, network maintenance coordination, and user training. The role ensures the smooth functioning of IS systems to support terminal operations effectively.

Job Function

• Function as the first point of contact for IT-related issues within the branch (onsite and remote).
• Provide desktop, printer, and application support to end-users.
• Log and manage support tickets, ensuring timely resolution or escalation as needed.
• Consult with central IS teams and external service providers to coordinate branch-specific IT projects or support interventions.
• Monitor the performance of local IT infrastructure and escalate issues proactively.
• Ensure all hardware and software comply with group IT standards and policies.
• Maintain accurate IT inventory records (hardware, software, licenses).
• Assist in onboarding new employees by setting up user accounts, devices, and access permissions.
• Coordinate regular maintenance, backups, and updates in conjunction with the regional IS team.
• Provide basic user training and support to improve digital literacy and system efficiency.
• Participate in audits, compliance checks, and the implementation of cybersecurity measures.

Education and Experience Requirements

• Diploma or Certificate in Information Technology, Computer Science, or a related field.
• Minimum 2–3 years of experience in an IT support or coordination role.
• Experience working in a logistics, terminal, or industrial environment is an advantage.
• Strong working knowledge of Microsoft Office, Windows OS, and common business applications.