IPCM Operations Manager

Capital Edge Recruitment; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading IT Managed Service Provider in Cape Town is seeking an IPCM Operations Manager. In this role, you will lead a skilled team to enhance incident, problem, and change management processes, ensuring minimal business disruption and high system reliability. Ideal candidates have strong leadership skills, ITIL certification, and a passion for operational excellence. Join a collaborative environment focused on innovation and growth.

Benefits

Direct impact on business performance

Collaborative and innovative team

Growth opportunities

Qualifications

• Proven experience in incident, problem, and change management.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and stakeholder engagement across regions.

Responsibilities

• Lead a skilled IPCM team with clear objectives and guidance.
• Oversee major incident resolutions to reduce downtime.
• Drive problem management to find root causes and prevent repeats.
• Manage change processes to balance innovation with risk control.
• Monitor and report on IPCM metrics for senior management.

Skills

Leadership

Incident management

Problem management

Change management

Analytical skills

Communication

Education

ITIL certification or equivalent expertise

Job description

IPCM Operations Manager required in Cape Town.

Are you a strong leader passionate about Incident, Problem, and Change Management? Do you thrive in a fast-paced IT environment where your strategic vision and operational expertise make a real impact? If so, we want to hear from you!

Join a leading IT Managed Service Provider (MSP) recognised multiple times as Microsoft Partner of the Year. As IPCM Operations Manager, you will lead and mentor a high-performing team while driving the strategy and continuous improvement of IPCM processes. Your work will minimise business disruptions, improve system reliability, and ensure smooth, controlled change implementations.

What You’ll Do:

• Lead a skilled IPCM team with clear objectives and strong guidance
• Oversee major incident resolutions to reduce downtime
• Drive problem management to find root causes and prevent repeats
• Manage change processes to balance innovation with risk control
• Set strategic direction aligned with company goals and industry best practices
• Monitor and report on IPCM metrics for senior management
• Collaborate actively with internal teams and offshore partners
• Continuously improve processes through data insights and new technologies

What We’re Looking For:

• Proven experience in incident, problem, and change management
• Strong leadership and team management skills
• ITIL certification or equivalent expertise
• Excellent analytical and problem-solving abilities
• Effective communication and stakeholder engagement across regions
• Passion for process improvement and operational excellence

Why Join Us?

• Work with a highly respected Microsoft security and cloud partner
• Make a direct impact on business performance and client satisfaction
• Join a collaborative, expert team with a culture of innovation and growth