Investment Services Administrator / Client Services (General Servicing) - Financial Services

Curiska (Pty) Ltd; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading wealth management firm in Johannesburg is seeking an Investor Services Administrator. This key role entails delivering exceptional client service, managing client queries, and ensuring smooth operational processes. The successful candidate will have a supportive role in the client services team, contributing to excellence in service standards and data management.

Qualifications

• Minimum of 2 years’ experience in financial services, preferably in wealth management.
• Strong administrative skills and professionalism in client interactions.
• Ability to manage multiple tasks effectively under pressure.

Responsibilities

• Handle and process client report requests and queries.
• Investigate discrepancies in reporting and collaborate with teams to resolve.
• Maintain accurate records and support internal projects.

Skills

Attention to Detail

Interpersonal Skills

Communication Skills

Job description

Job Title : Investor Services Administrator / Client Service

An excellent opportunity exists for an Investor Services Administrator to join a dynamic and growing wealth management firm . This role sits within our high-performing client services team and plays a key part in delivering the outstanding support our portfolio managers and clients expect.

As a valued team member, you will help ensure that operational processes run smoothly, client queries are handled with care and professionalism, and service standards are maintained at the highest level.

Key Responsibilities

Handle and process client report requests (e.g., portfolio valuations, income and expenses, tax packs).

Investigate discrepancies in reporting and collaborate with internal teams to correct errors.

Process book cost updates and assist in cash allocation for client funds received.

Manage and pass on instructions for client account closures, payments, and dealing activities.

Review, validate, and log tax forms (W8 BEN / W8 BEN E) to client accounts.

Answer inbound calls and assist with client queries in a prompt and professional manner.

Support KYC refresh projects and due diligence documentation (e.g., renewals of W8 forms).

Ensure accurate and timely updates to static client data across internal systems.

Arrange for certification and return of client documents as needed.

Maintain accurate records and contribute to team data dashboards.

Assist with internal projects and support associate companies with relevant property account queries.

Develop and maintain your own reference procedures for consistency and efficiency.

Requirements

Minimum of 2 years’ experience in financial services , preferably in wealth management or investment administration .

Strong administrative skills with exceptional attention to detail.

High level of integrity and professionalism in client interactions.

Ability to manage multiple tasks and work effectively under pressure.

Strong interpersonal and communication skills.

Comfortable working both independently and collaboratively in a team environment.

Preferred Skills & Knowledge

Awareness of anti-money laundering (AML) regulations and client due diligence (CDD / EDD) procedures.

Familiarity with investment platforms and reporting systems is advantageous.

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