Investigator LP

Old Mutual Insure Limited; Polokwane; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Old Mutual Insure Limited in Polokwane, Limpopo, South Africa, invites applications for an Investigations role to provide a quality investigations service, contain claims spend, and uphold best practices across mandated responsibilities. The successful candidate will conduct scene visits, gather facts, interview parties, and prepare comprehensive reports.

Closing date: 22 October 2026, 23:59. The appointment aligns with Old Mutual South Africa's Employment Equity Plan.

Responsibilities

• Handle primary validations on claims, including prior insurance checks and interviewing relevant parties.
• Write reports and collate information from investigations.
• Protect the company from paying out invalid claims and liaise with solicitors when needed.

Job description

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description To provide a quality investigations service, ensure containment of claims spend and provide excellent service in setting a culture of best practice within mandated responsibility.

Investigators responsibilities

• Handle all primary validations on the claim, including previous insurance checks, interviewing relevant parties, contact SAPS etc
• Retrieve and listen to the claims, sales & client services conversation if any problem is picked up on the claim
• Calls for transcriptions
• Send prejudice requests
• Request and attach accident reports, settlement letters and copy of registration documents
• Attach prejudice request and other relevant documentation
• Make sure that vehicle is uplifted to an approved panel beater or Auction Nation
• Ensure vehicle assessor is appointed
• This signoff must be dealt with by the reporting Manager
• Standard validation comments / Not recorded on SOP or Iwyze documentation.
• Visiting scenes and investigating the circumstances
• Assessing a range of factual information including the claimant’s background
• Checking details with policy holders, witnesses and other professionals (e.g. police)
• Writing reports and collating information
• Presenting evidence in a forum
• Protect the company from paying out invalid claims
• Arranging payments and any other required services (builders, plumbers, panel beaters etc)
• Giving advice on claims
• Liaising with solicitors and negotiating a payment
• Deciding who is liable
• Keeping the customers’ policy information updated

Matric Relevant Certificate - Insurance / Investigation na Skills Action Planning, Claims Management, Claims Settlement, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Oral Communications, Presenting Solutions Competencies Business Insight Collaborates Decision Quality Drives Results Ensures Accountability Financial Acumen Instills Trust Manages Complexity Education NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date 22 October 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.