Investigator

Old Mutual Insure Limited; Johannesburg; Vor Ort; ZAR 300.000 - 420.000; Vollzeit

Zusammenfassung

Old Mutual Insure Limited is seeking an investigator to perform primary validations on claims, interview relevant parties, and retrieve documentation. The role involves visiting scenes, assessing factual information, and writing detailed reports to support decisions on liability and settlements.

You will liaise with solicitors, advise on claims, and ensure policy data remains accurate. The position emphasizes best-practice culture and May involve coordinating with panel beaters and service

Qualifikationen

• Matric and relevant Insurance or Investigation qualification.
• NQF Level 5 – Higher, Advance or Occupational Certificate or equivalent.
• Experience in insurance investigations or claims handling is advantageous.

Aufgaben

• Handle all primary validations on the claim, including checks and interviews.
• Visit scenes, gather facts, and assess claimant background and witnesses.
• Prepare reports, present evidence, and liaise with solicitors when needed.
• Protect the company from paying out invalid claims and arrange related services.
• Keep policy information updated and manage payments to service providers.

Kenntnisse

Action planning

Claims management

Claims settlement

Data compilation

Data controls

Executing plans

Financial auditing

Insurance claims investigations

Oral communications

Presenting solutions

Business insight

Collaboration

Decision quality

Drives results

Accountability

Financial acumen

Instills trust

Manage complexity

Ausbildung

NQF Level 5

Jobbeschreibung

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description To provide a quality investigations service, ensure containment of claims spend and provide excellent service in setting a culture of best practice within mandated responsible.

Investigators responsibilities

Handle all primary validations on the claim, including previous insurance checks, interviewing relevant parties, contact SAPS etc Retrieve and listen to the claims, sales & client services conversation if any problem is picked up on the claim Calls for transcriptions Send prejudice requests Request and attach accident reports, settlement letters and copy of registration documents Attach prejudice request and other relevant documentation Standard validation comments / Not recorded on SOP or Iwyze documentation Visiting scenes and investigating the circumstances; Assessing a range of factual information including the claimant’s background; Checking details with policy holders, witnesses and other professionals (e.g. police); Writing reports and collating information; Presenting evidence in a forum; Protect the company from paying out invalid claims; Arranging payments and any other required services (builders, plumbers, panel beaters etc) Giving advice on claims; Liaising with solicitors and negotiating a payment; Deciding who is liable; Keeping the customers’ policy information updated Make sure that vehicle is uplifted to an approved panel beater or Auction Nation Ensure vehicle assessor is appointed This signoff must be dealt with by the reporting Manager

Matric Relevant Certificate Insurance or Investigation na Skills Action Planning, Claims Management, Claims Settlement, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Oral Communications, Presenting Solutions Competencies Business Insight Collaborates Decision Quality Drives Results Ensures Accountability Financial Acumen Instills Trust Manages Complexity Education NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date 25 October 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.