Inventory Billing Clerk | Medical Devices | Gauteng

Job Purpose : To obtain orders for inventory usage in a timely manner.

Reporting: This position will report to the Group Inventory Supervisor.

AREAS OF RESPONSIBILITY

1. Tracking and Monitoring Tasks: Follow up on pending orders and ensure completion of invoicing process within a set timeframe; Monitor the progress of pending orders, updating relevant team members and management about any delays or issues; Maintain organized records of follow-up activities, including dates, actions taken and responses received.
2. Customer Service & Communication: Communicate with customers and internal departments to gather updates or provide information; Follow up on outstanding payments or purchase orders to ensure timely collection; Prepare and issue invoices to clients for products delivered in a timely and accurate manner; Ensure that all invoices are compliant with company policies.
3. Reporting and Record-keeping: Generate reports summarizing the status of follow-up activities, providing insights into any delays, bottlenecks, or unresolved issues; Maintain and organise documentation for easy retrieval, ensuring compliance with company policies.
4. Problem Resolution: Assist in resolving issues or concerns raised during the follow-up process, including contacting customers/support/logistics/sales; Escalate unresolved issues to management for further action.
5. Maintaining Customer Relationships: Ensure that follow-up process contributes to positive customer relations, reflecting a commitment to customer satisfaction; Handle sensitive customer situations professionally, maintaining the reputation of the company.
6. Ad-hoc Duties: As and when required.

Capabilities

1. Strong administrative skills.
2. Excellent verbal and written communication skills.
3. Excellent interpersonal skills.
4. Ability to prioritize, work under pressure and against timelines.
5. Initiative-taker and highly motivated.
6. Attention to detail and methodical investigative approach.
7. Understanding of inventory management principles and practices.
8. Team player with strong work ethic and integrity.
9. Self-motivated with a high level of achievement.
10. Intermediate Excel skills.

Requirements

1. Qualifications: Grade 12 (Matric) is a minimum requirement.
2. Experience required: Experience in Customer Service (Medical Device Industry); Experience in Inventory Management processes in the Medical Device Industry will be advantageous; Experience in ERP would be an advantage; Skilled in Microsoft Office with intermediate MS Excel is a requirement.

Benefits

50% medical aid and provident fund.