Intern: Information Technology (IT)

Wabtec; Kempton Park; Hybrid; ZAR 100,000 - 167,000; Full time

Job summary

Wabtec in Kempton Park and Midrand offers an Internship: Information Technology position within IT Operations to gain hands-on experience across hardware, software, user support and infrastructure. You will assist with troubleshooting, account management, and project coordination under mentor guidance.

The role emphasizes learning in security, VPN, ServiceNow, and data recovery, with on-site and remote assistance as needed. English fluency and IT basics are required.

Qualifications

• National Diploma or Degree in Information Technology (IT).
• Languages: English (spoken and written).
• IT Proficiency: MS Office; comfortable with company tools.

Responsibilities

• Support hardware and software during IT operations.
• Assist with user account management and access issues.
• Troubleshoot network and connectivity problems and VPN setup.
• Provide remote and on-site user support and guidance.
• Help maintain security policies and patches.
• Assist with project administration and scheduling.
• Support data backup and file recovery activities.
• Troubleshoot peripheral devices and printers.

Skills

Hardware support

Software support

Account management

Network troubleshooting

Security compliance

Remote support

Project administration

Data recovery

Printer support

Education

National Diploma or Degree in IT

Tools

ServiceNow

Microsoft Office

Job description

• Job Family: IT Operations

Job Description

Reporting To: Manager Workplace Operations, Central Europe & Africa

Mission & Tasks:To support the IT Department in providing efficient technology services, systems support, and user assistance while gaining practical experience in information technology, troubleshooting, infrastructure support, and business systems within the organization. In alignment with the company’s Internship Program Model and internal procedures, the Intern: Information Technology (IT) is responsible for the following activities throughout the program:

Hardware Support

• Diagnosing and repairing hardware issues (CPU, RAM, hard drives, etc.)
• Replacing or upgrading components Setting up and configuring new computers

Software Support

• Installing and updating operating systems (Windows, macOS)
• Troubleshooting software crashes and compatibility issues

User Account Management

• Password resets and account access troubleshooting
• Setting up new user profiles and permissions
• Managing email and system logins

Network & Connectivity Issues

• Troubleshooting internet and Wi-Fi connection problems
• Configuring VPN and remote access
• Hands on with network, UC, UEM teams
• Resolving printer and file-sharing issues

Security & Compliance

• Installing and maintaining antivirus software
• Running security updates and patches
• Enforcing security policies (multi-factor authentication, encryption)

Remote & On-Site Support

• On-site troubleshooting for complex issues
• Guiding users through basic fixes over the phone or chat

Project Administration

• Assist the Project Manager in planning, scheduling, and executing project activities
• Maintain project plans, schedules, and timelines
• Follow up on outstanding tasks and dependencies
• Schedule meetings and manage calendars for project teams
• Maintain project tools and systems (e.g. ServiceNow)

Backup & Data Recovery

• Restoring lost or deleted files

Performance Optimization

• Cleaning up unnecessary files and programs
• Optimizing system settings for better performance
• Running diagnostics for slow or crashing systems

Peripheral & Device Support

• Connecting and configuring external devices (printers, scanners, webcams)
• Troubleshooting Bluetooth and USB device issues

Qualifications

What do we want to know about you?

Education:

• National Diploma or Degree in Information Technology (IT).
• Languages: English (spoken and written); knowledge of any local official language is considered an asset.
• IT Proficiency: Skilled in Microsoft Office Suite; comfortable using company-specific digital tools and platforms.

Additional Information

Adaptability: Flexible, resilient in fast-paced, changing environments and willing to rotate between the two offices (Midrand and Kempton Park)

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together - are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.