Intermediate Travel Designer - Series & Explorations

Wilderness; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prestigious travel company based in Johannesburg seeks a Sales Consultant to grow and maintain sales through excellent customer service and strong agent relationships. The role requires a passion for luxury travel, excellent communication skills, and a background in Travel & Tourism. Candidates should have a matric certificate and 2-3 years of experience in the field. This position offers an opportunity to work in a dynamic environment focused on exceptional service delivery.

Qualifications

• Matric certificate with Maths (minimum standard grade or above).
• 2-3 years of experience at an intermediate level.
• Strong product knowledge of Southern & East Africa (Tanzania & Kenya).

Responsibilities

• Generate and grow sales while maintaining required GP%.
• Liaise with the Reservations Manager on sales potential.
• Build trust-based relationships with agents and understand their needs.

Skills

Excellent written and oral communication skills in English

Strong attention to detail

European language skills

Education

Tertiary qualification in Travel & Tourism or Hospitality

Tools

TourPlan

WISH

Job description

Job Description

PRIMARY PURPOSE:

To generate and grow sales whilst maintaining required GP%, fostering great agent relationships, and providing high-level customer service by offering world-class itineraries to exceed agent & guests' expectations. This role involves securing, costing, and presenting products accurately and efficiently, creating inspirational luxury travel. The position is based in Johannesburg.

Detailed Responsibilities

• Liaise with the Reservations Manager on sales potential and agent relationship development for all bookings.
• Maintain continuous communication and deliver excellent service to agents at all times.
• Build trust-based relationships with agents, understanding their business trends and guest needs, and attend relevant familiarization trips as required.
• Keep agents' booking information updated in the ARM, including preferences and booking habits. Actual contact information will be updated by Sales/Reservations Operations Managers.
• Stay informed about Wilderness and third-party products, as well as technology updates.
• Streamline operational negotiations, reduce dead beds, manage waitlists, and maximize camp operations to create memorable journeys for guests.
• Stay updated with company policies, procedures, and system updates.
• Assist with front-of-file management for other Travel Designers.
• Manage and update trip and guest information on booking sheets.
• Book flights in WISH once bookings are transferred from the programming team and handle post-travel administrative tasks, including collecting feedback.

Qualification

CANDIDATE PROFILE:

• Matric certificate with Maths (minimum standard grade or above).
• Tertiary qualification in Travel & Tourism or Hospitality.

Experience

• 2-3 years of experience at an intermediate level.
• Working knowledge of TourPlan and WISH or similar booking/operating systems.
• Strong product knowledge of Southern & East Africa (Tanzania & Kenya).

Skills

Skills:

• Excellent written and oral communication skills in English.
• Strong attention to detail.
• European language skills are advantageous.

Interests

A passion for wildlife and a commitment to sustainability and conservation.

Application Instructions

Apply for this position via WhatsApp by sending the word ‘Hi’ to [phone].