Intermediate Systems Engineer

BETSoftware; Durban; On-site; ZAR 420,000 - 660,000; Full time

Job summary

BET Software is seeking an experienced Systems Engineer II to manage its Windows/Linux networks, AD/Exchange, and enterprise IT services in Durban. You will install patches, configure monitoring systems, and provide 1st/2nd line support to staff.

The role requires 4+ years in IT, relevant IT qualifications, and familiarity with VIP Payroll and Pastel Evolution. You will work with senior engineers to ensure security and reliability across all systems.

Qualifications

• Degree or diploma in Information Technology.
• Microsoft certifications desirable.
• 4+ years in a similar IT engineering role.
• Experience with enterprise VoIP and MS Exchange.
• Experience with scripting and SQL queries.

Responsibilities

• Administer Windows/Linux networks including servers and desktops.
• Maintain Windows Server, AD, Group Policy and Exchange.
• Install patches, updates and service packs promptly.
• Configure NMS systems (Nagios, NetFlow, Cacti).
• Provide tier 1-2 IT support and end-user assistance.
• Manage backups, security suites and auditing tasks.
• Support VIP Payroll, VIP People and Pastel Evolution environments.
• Collaborate with senior engineers to keep systems secure and compliant.

Skills

Windows/Linux administration

Networking

Scripting (Perl, TCL, Python)

Office 365 administration

Security/IT governance

Education

Relevant IT degree

Tools

Nagios

NetFlow

Cacti

VIP Payroll

Pastel Evolution

McAfee EPO

MS Exchange

Office 365

Job description

Responsibilities

Job Responsibilities

Technical Output

• Administration of the Windows/Linux network, including all servers and desktops and laptops.
• Maintenance of the Windows Server, Group Policy, Active Directory, Exchange.
• Maintenance of all software installations.
• Disaster Recovery and Business Continuity recommendation.
• Timely installation of patches, updates, and service packs following patch audit assessments.
• Setting up / configuring / administration of NMS system(s), e.g. Nagios, NetFlow, Cacti.
• Installation / maintenance / troubleshooting CCTV solutions.
• Working experience administering enterprise IP networks in mission-critical, 24x7 environments.
• Able to conduct research into networking issues and products as required.
• Working technical knowledge of current network hardware, protocols, and Internet standards.
• Administration, support and configuration of MS Office O365 for staff.
• Maintenance of additional complementary functionality for customer sub sites.
• Administer and support at enterprise-level Microsoft Exchange infrastructure.
• Troubleshoot Exchange related issues when alerted by monitoring software.
• Providing end-user support for all PC based hardware, applications and services.
• New user setup. Installing, configuring workstations, software, telephone services, network printing.
• Maintain and provide support for all IT infrastructure.
• Provide tier 1 and tier 2 support and troubleshooting.
• Troubleshoot OS, network and storage related issues.
• Operational Security, Maintenance and Governance.
• Perform software upgrades and patches (bios, firmware upgrades, etc.)
• Troubleshoot various Office 365 issues including connectivity and mobility.
• Conduct routine monitoring and analysis to include Audit Log Reports evaluation on systems.
• Work closely with the Senior Engineers to make sure all systems are secure.
• Extensive experience installing and maintaining VIP Payroll, VIP People and Pastel Evolution.
• Extensive exposure to managing backup solutions / optimize current processes as the company grows.
• Assist where required with Microsoft SAM audit.
• Management of McAfee End Point Protection Suite (EPO, DLP, Antivirus, Endpoint Encryption).
• Strong leadership and time management skills to train and support 1st and 2nd level Systems Engineers / 1st, 2nd and 3rd level IT Support Engineers.

Living the spirit

Role

The job obligations of a Systems Engineer II go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of the department and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

• See each day as a chance to learn and develop. Take a curious and enthusiastic approach to your duties and difficulties.
• Be willing to investigate novel techniques, approaches, and remedies. Keep abreast with developments and trends in your sector.
• Effectively collaborate with your team. Recognize that a team's combined efforts are frequently what lead to success.
• Offer your assistance to Team Members who may need help or guidance in tackling technical challenges.
• Hold yourself and your colleagues accountable for delivering on commitments and meeting deadlines.
• Lead by example, influencing others through your commitment to ethical conduct.
• Be a forward thinker by proactively identifying potential issues and proposing solutions.
• Facilitate productive communication and feedback within the team to improve collaboration and problem-solving.
• When necessary, go above and beyond the call of duty to ensure the proper operation of crucial systems.
• Strive for personal growth and development while staying true to your core values and principles.

Qualifications

Job Specification

• Relevant Degree/Diploma in Information Technology.
• Internationally recognized Microsoft Certificate
• Linux+ or equivalent course
• 4+ years in a similar position with proven track record.
• Working experience with Asterisk and Avaya Enterprise VoIP services.
• 2+ years’ experience writing scripts.
• Extensive experience/exposure and knowledge of IP networking and protocol.s
• Writing queries in MSSQL 2012+ using SSMS
• Scripting using Perl,TCL language, Python.
• Microsoft Office 365 (Advantageous)
• Microsoft Exchange (Advantageous)
• Microsoft SharePoint (Advantageous)
• Microsoft Server (Advantageous)
• Microsoft Azure (Advantageous)