Intermediate/Senior Travel Designer - Retail

Wilderness; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A luxury travel company based in Johannesburg is seeking an Intermediate Travel Designer to craft tailor-made itineraries for the Latin American market. The ideal candidate has proven experience in luxury travel, a strong work ethic, and excellent communication skills. Key responsibilities include maintaining agent relationships and providing exceptional customer service. If you are passionate about providing unforgettable journeys, we want to hear from you.

Qualifications

• 3-5 years experience as a Travel Designer or in a similar role in luxury travel.
• Deep understanding of the Latin American travel market.
• Computer literate (Microsoft Office, email, Internet).

Responsibilities

• Liaise with the Reservations Manager on sales potential.
• Build relationships with agents based on trust.
• Quote accurately and timeously for bookings.

Skills

Excellent communication skills

Cultural insight

Strong work ethic

Education

Matric certificate with maths

Tertiary certificate in Travel & Tourism/hospitality

Job description

Job Description

PRIMARY PURPOSE: To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations. And secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel.

Are you passionate about crafting unforgettable journeys and fluent in the nuances of Latin American travel? We’re looking for a Johannesburg-based Intermediate Travel Designer to support our reservations business, focusing on clients from the Latin American market. In this role, you’ll work closely with our Sales team to design tailor-made, high-touch itineraries that reflect the spirit of exploration and the luxury of personalisation. If you have a background in travel design, and a flair for detail and cultural insight, we’d love to hear from you.

Detailed Responsibilities

• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents (if and when required).
• Continuous communication and excellent service delivery to agents at all times.
• Keep Agents’ booking information updated in the ARM (likes/dislikes – booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers.
• Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the agent ensuring relevant information is obtained from the ARM prior to quoting.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.

Qualification

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.

Experience

• Proven experience as a Travel Designer or in a similar role within the luxury travel industry.
• A deep understanding of the Latin American travel market and clientele.
• Knowledge of East Africa is a definite bonus and could set you apart.
• Cultural insight would be a significant advantage.
• 3-5 years’ experience at an intermediate level.
• Computer Literate (Microsoft Office, email, Internet).

Skills

• Excellent communication skills both written and oral, in English.
• A strong work ethic and the ability to thrive in a fast-paced environment.
• Cultural insight would be a significant advantage.

If you’re driven by excellence and personalised travel design, we’d love to hear from you.

Interests

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to [phone].