Intermediate/Senior Travel Designer -Retail

Wildernessdestinations; Gauteng; On-site; ZAR 30,000 - 50,000; Full time

Job summary

A leading travel company in Johannesburg is seeking a Senior Travel Consultant to enhance sales and manage agent relationships. The ideal candidate should have 4-5 years of experience in the inbound travel industry, excellent communication skills, and strong geographical knowledge of Southern and East Africa. A passion for wildlife and commitment to sustainability is essential. Apply via WhatsApp to join our team.

Qualifications

• 4-5 years of experience at a senior level in the inbound travel industry.
• Experience in handling customer relationships and promoting products.
• Proven English literacy and computer literacy.
• Personal or educational travel experience.

Responsibilities

• Generate and grow sales through excellent agent relationships.
• Secure and present products to agents and guests efficiently.
• Liaise continuously with agents and maintain updated booking information.
• Attend training and stay updated with company policies.

Skills

Excellent communication skills

Geographical knowledge of Southern & East Africa

Attention to detail

Customer relationship management

Foreign European language skills

Education

Matric certificate with Maths

Tertiary certificate in Travel & Tourism

Tools

Microsoft Office

TourPlan

WISH or similar booking system

Job description

PRIMARY PURPOSE

To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.

To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.

*This position is based in Johannesburg

Detailed Responsibilities

• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Continuous communication and excellent service delivery to agents at all times.
• Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents (if and when required).
• Keep Agents’ booking information updated in the ARM (likes/dislikes – booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers.
• Keep updated with all Wilderness and 3^rd party product (AP), as well as technology updates.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
• Liaise with RARA if rates, accommodation, transit points and activities are not loaded or correctly linked on the WW.
• Attend all WS and AP training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process.
• Keep apprised of company policies, procedures and system updates.
  

CANDIDATE PROFILE

Qualification:

• Matric certificate –with maths(minimum standard grade or above)

• Tertiary certificate in Travel & Tourism/hospitality.

Experience:

• 4-5 years’ experience at a senior level.

• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.

• Computer Literate (Microsoft Office, email, Internet)

• Proven English literacy.

• Working knowledge of TourPlan and WISH or similar booking/operating system.

• Great product knowledge on Southern & East Africa (Rwanda, Tanzania & Kenya)

• Personal or educational travel experience required

• Excellent attention to detail

Skills:

• Excellent communication skills both written and oral, in English.

• Foreign European language skills advantageous

Interests:

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to [phone]