Intermediate / Senior Travel Designer - Media

Wilderness; Johannesburg; On-site; ZAR 350,000 - 500,000; Full time

Job summary

A luxury travel company in Johannesburg seeks an Intermediate/Senior Travel Designer to manage media and influencer reservations. Ideal candidates will have 3-6 years of experience, a strong background in travel and tourism, and excellent communication skills. This role involves liaising with marketing teams, maintaining booking systems, and ensuring exceptional service delivery. A passion for wildlife and sustainability is essential.

Qualifications

• 3-6 years of experience at Intermediate/Senior level.
• Working knowledge of TourPlan and WISH or similar booking system.
• Experience in handling customer relationships in inbound travel.

Responsibilities

• Liaise with Marketing team and PR agencies for bookings.
• Streamline operational negotiations and manage waitlists.
• Maintain booking files and keep information updated in ARM.

Skills

Excellent English communication skills

Creative and organised

Ability to work under pressure

Excellent attention to detail

Customer satisfaction focus

Education

Matric certificate with maths

Tertiary certificate in Travel & Tourism/hospitality

Tools

TourPlan

WISH or similar booking system

Job description

Intermediate / Senior Travel Designer - Media & Influencer Reservations

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Intermediate / Senior Travel Designer - Media & Influencer Reservations

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Primary Purpose:

To support the overall business goals and marketing objectives to grow brand awareness and ultimately drive sales and demand, through the efficient handling of these trips which result in traditional media coverage (print, online, TV, radio), social media coverage and content creation.

Job Description

Primary Purpose:

To support the overall business goals and marketing objectives to grow brand awareness and ultimately drive sales and demand, through the efficient handling of these trips which result in traditional media coverage (print, online, TV, radio), social media coverage and content creation.

And create inspirational luxury travel with attention to detail, ensuring that media and influencers have all the experiences that will enable them to produce the best outcome for Wilderness.

This position is based in Johannesburg

Detailed Responsibilities

• Liaise with the Marketing team and PR agencies in response to booking requests for media and influencer bookings. Marketing team to provide brief for each booking request which will contain information on the guest and the objectives of their visit, suggested itinerary and how the costs will be handled, plus any special experiences that need to be arranged in line with story angles.
• Build relationships based on trust and support.
• Streamline operational negotiations by reducing dead beds and managing waitlists efficiently.
• Keep booking information updated in the ARM.
• Keep updated on all Wilderness and Associated Product (AP), as well as technology updates.
• Continuous communication and excellent service delivery to PR agencies, media and influencers at all times.
• Maintain booking file including all correspondence, costings, confirmations, invoices to be loaded in the WW, under Admin/Private Documentation.
• Keep apprised of company policies, procedures and system updates.
  
  

Qualification

Candidate Profile:

• Qualification: Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.
• Proven English literacy.
  
  

Experience

• Experience: 3-6 years’ experience at Intermediate/Senior level.
• Working knowledge of TourPlan and WISH or similar booking/operating system. General product knowledge on Southern & East Africa.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Personal or educational travel experience advantageous.
  
  

Skills

Skills:

• Excellent English communication skills, both written and oral.
• Creative and organised.
• Ability to work under pressure without compromising accuracy.
• Excellent attention to detail.
• Dedicated to customer satisfaction and wanting to “go the extra mile”.
  
  

Interests

A passion for wildlife and a commitment to sustainability and conservation.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Travel Arrangements

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