Intermediate/Senior Inbound Tour Consultant - Groups & FITs

Career Dynamics Global; Wes-Kaap; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading travel consultancy based in Cape Town is seeking an Intermediate/Senior Inbound Tour Consultant. The role involves planning, coordinating, and executing group and FIT tours, requiring strong organizational skills and destination knowledge. Candidates must have 3-5 years of relevant experience within the inbound tour operations space. A diploma or degree in Tourism or a related field is preferred. Competitive salary ranging from R20k to R30k, depending on experience.

Qualifications

• 3 - 5 years in a similar role within the travel or tourism industry, specifically Groups & FITs.
• Strictly Inbound Tour Operations/DMC experience required.

Responsibilities

• Create, cost, and manage itineraries for Group and FITs tours.
• Coordinate with suppliers to secure bookings.
• Handle client inquiries and provide exceptional customer service.
• Process reservations and plan logistics accurately.
• Prepare travel documents like itineraries and confirmations.
• Monitor tour budgets for cost-effectiveness.
• Resolve any on-tour challenges or emergencies.
• Maintain up-to-date knowledge of travel trends and destination offerings.
• Work closely with the Product Manager and admin consultant.
• Mentor junior staff and support training within the department.

Skills

Strong organizational and multitasking abilities

Excellent communication and interpersonal skills

Attention to detail and ability to work under pressure

Proficiency in reservation systems and Microsoft Office Suite

Knowledge of destinations and tourism products relevant to Group/FIT travel

Education

A diploma or degree in Tourism, Hospitality, or a related field

Tools

Reservation systems

Microsoft Office Suite

Job description

Intermediate/Senior Inbound Tour Consultant - Groups & FITs

Salary R20k-R30k CTC - Negotiable on experience

Northern Suburbs, Cape Town – Office Based

Tours and Safaris – Leaders in Southern Africa are looking for a detail-oriented and customer-focused Inbound Tour Consultant. The successful candidate will be responsible for planning, coordination, and execution of Groups/FITs Tours. This role requires strong organizational skills, destination knowledge, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

·Create, cost, and manage itineraries for Group and FITs tours.

·Coordinate with suppliers, including accommodation providers, transport services, and activity operators, to secure bookings.

·Handle client inquiries and provide exceptional customer service.

·Process reservations and ensure all logistics are accurately planned.

·Prepare travel documents such as itineraries, vouchers, and confirmations.

·Monitor and manage tour budgets to ensure cost-effectiveness.

·Resolve any on-tour challenges or emergencies promptly and professionally.

·Maintain up-to-date knowledge of travel trends, destinations, and supplier offerings.

·Work closely with the Product Manager and admin consultant to deliver seamless tour experiences.

·Maintain strong communication with clients, agent and internal team

·Mentor junior staff and support training within the department

Requirements:

·Experience: 3 - 5 years in a similar role within the travel or tourism industry, specifically related to Groups & FITs (Travel/Flight Agency exp, will NOT be considered) Strictly Inbound Tour Operations/DMC.

·Education: A diploma or degree in Tourism, Hospitality, or a related field is preferred.

Skills:

·Strong organizational and multitasking abilities.

·Excellent communication and interpersonal skills.

·Attention to detail and ability to work under pressure.

·Proficiency in reservation systems and Microsoft Office Suite.

·Knowledge of destinations and tourism products relevant to Group/FIT travel.

·Ability to work under pressure and meet deadlines

Please email your CV and qualifications to [e-mail] and/or [e-mail]

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