Intermediate Journey Specialist

Wilderness; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading travel company in Cape Town seeks an Intermediate Journey Specialist to manage and confirm bookings, ensuring financial health and exceptional customer service. Candidates should have 2-4 years of experience in the inbound travel industry, a matric certificate, and strong organizational skills. Knowledge of South Africa and travel-related software is essential. An exciting opportunity to grow in the tourism sector!

Qualifications

• 2-4 years’ experience in customer relationships in inbound travel.
• In-depth knowledge of South Africa, especially Cape Town.
• Proven English literacy.

Responsibilities

• Manage booking confirmations ensuring accuracy.
• Build relationships with operations specialists.
• Handle accommodation and transfer bookings.

Skills

Attention to detail

Communication skills

Problem solving

Organizational skills

Financial skills

Education

Matric certificate

Tertiary certificate in Travel & Tourism or Hospitality

Tools

Microsoft Office (Outlook, Teams, Excel, Word)

TourPlan or similar booking system

Job description

Job title: Intermediate Journey Specialist

Job Location: Western Cape, Cape Town

Deadline: October 17, 2025

Primary Purpose

• To manage and complete the booking confirmation on the Wilderness Window and be fully responsible for accuracy and financial health of each booking. Fostering and building a great relationship with the TD and Ops specialists by strengthening that bond and partnership, communicating and delivering exceptional service.
• This position is based in Cape Town

Detailed Responsibilities

• Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments to the booking to ensure that the client’s trip is booked and planned perfectly.
• Build relationships with Ops specialist based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarisation trips.
• Ensuring all relevant systems are updated.
• Handle Accommodation, transfer & touring bookings.
• Ensure all booking details pull through accordingly once confirmation emails are received, i.e., flight details, times, hotels, guides.
• Ensure all relevant paperwork, including relevant paperwork for guides is provided for ahead of time, i.e., guide itinerary, guide budget sheet, feedback forms and vouchers etc.
• Handle queries from Agents, Direct clients on various matters i.e., activities, routes, restaurants, vehicles, sites and / or lost items.
• Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover / summary and ensure all documents are in order.

Candidate Profile

Qualification :

• Matric certificate – with maths (minimum standard grade or above).
• Tertiary certificate in Travel & Tourism / hospitality is advantageous.

Experience :

• 2-4 years’ experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
• In depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa.
• Computer Literate (Microsoft Office : Outlook, Teams, Excel and Word)
• Proven English literacy.
• Working knowledge of TourPlan and WETU or similar booking / operating system.
• Excellent attention to detail.
• Personal or educational travel experience in the above areas advantageous.

Skills :

• Dynamic, detail orientated, organised and excellent communication skills.
• Strong financial skills, self-starter with high integrity level and ethical conduct.
• Ability to problem solve without compromising accuracy and prioritise changes.
• Remain steady in busy environment and consistent with output, task driven.
• Tourism / Travel jobs