Integration Manager (Contract) - Gauteng / Hybrid - Isb5401680

Isanqa; Gauteng; Hybrid; ZAR 400 000 - 800 000; Full time

Job summary

An innovative company is seeking a Technology Integrator to enhance their operations with cutting-edge technology. This role involves resolving incident management tickets, coordinating change management tasks, and ensuring system readiness. With a focus on Agile methodologies and collaboration within global teams, you will play a key role in developing system solutions and maintaining documentation. If you have a strong background in IT administration, Linux, and ITIL processes, this opportunity offers a high work-life balance and flexible hours in a dynamic working environment. Join a team that values innovation and collaboration.

Benefits

Flexible hours

High work-life balance

Agile working environment

Qualifications

• 8+ years of experience in IT Administration and Linux systems.
• ITIL certification and knowledge in Agile methodologies are advantageous.

Responsibilities

• Resolve Incident Management and Critical Incident Management tickets.
• Assist in drafting system requirement documentation and ensure operational readiness.

Skills

Linux

Incident Management (IM)

Critical Incident Management (CIM)

Problem Management (PM)

Change Management (CM)

Agile Methodology

ITIL Knowledge

Python

Perl

Bash

Education

Formal Degree in Information Systems

ITIL Certification

Tools

JIRA

Confluence

Netbackup

Vormetric

Encryption Tools

Job description

Introduction

Our client requires the services of a Technology Integrator (Expert) - Midrand / Menlyn / Rosslyn / Home Office rotation.

Amazing brand with cutting-edge technology.

Excellent teams in Global team collaboration.

High work-life balance with Flexible hours.

Agile working environment.

EXPERIENCE

8+ Years related working experience.

COMMENCEMENT

As soon as possible.

Duties & Responsibilities

ROLE:

1. Action and resolve IM (Incident Management) tickets.
2. Action and resolve CIM (Critical Incident Management) tickets as required.
3. Raise and lead tasks PM (Problem Management) tickets as identified.
4. Action and coordinate CM (Change Management) tasks and tickets as required.
5. Assist user departments in drafting system requirement documentation based on business processes.
6. Perform daily system handover and start-up tasks to ensure operational readiness of systems.
7. Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements.
8. Propose and review system design and evaluate alternatives.
9. Develop systems solutions in line with quality and delivery requirements.
10. Create, maintain, further develop, and follow User stories and requirements together with the involved infrastructure technologies.
11. Creation and further development of KPI's and Measurements that are suitable to judge the quality and compliance of the solutions.
12. Keep documentation up to date in all relevant systems (e.g. as is configuration CMDB / Application Instance Wizard, to be configuration Connect IT, knowledge database resolveIT).
13. Attend and moderate operation meetings.

Desired Experience & Qualification

QUALIFICATIONS / EXPERIENCE:

1. Formal Degree in Information Systems or Information Technology or equivalent experience.
2. ITIL certification (advantageous).
3. Any Linux / Ansible / Veritas certification that is relevant.
4. Any Vormetric / Encryption certification that is relevant.
5. Minimum 8 years working experience in IT Administration.
6. Minimum 8 years Linux experience.
7. Minimum of 6 years of IT operations experience.
8. Minimum of 6 years of ITIL work experience.
9. Minimum of 4 years python / perl / bash experience.
10. Minimum of 4 years encryption tools specific experience (Veritas, Vormetric, Ciphertrust).

ESSENTIAL SKILLS:

1. Deep Knowledge of Linux.
2. Netbackup.
3. Agile Methodology: JIRA / Confluence.
4. Any additional responsibilities assigned in the Agile Working Model (AWM) Charter.

ADVANTAGEOUS TECHNICAL SKILLS:

1. Deep ITSM knowledge.
2. Experience in Operations and structure teams.
3. Functional knowledge.
4. Understand Processes, deep process knowledge in GROUP processes.
5. ITIL process knowledge and work experience.
6. AGILE Project Management knowledge.
7. Quality Management.
8. Deep Knowledge of Linux.
9. Vormetric knowledge.
10. Netbackup knowledge.
11. Encryption Knowledge.
12. Understanding of IT Infrastructure and relations between components.
13. ITPM process knowledge and work experience (advantageous).

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