INTEGRATED REGIONAL OPERATIONS DIRECTOR - Cleaning & Security Operations (Cape Town)

INTEGRATED REGIONAL OPERATIONS DIRECTOR - Cleaning & Security Operations (Cape Town)

Purpose of the Job: Our client is seeking a highly skilled and dynamic Operations Director to lead the Cleaning and Security Services division. This critical leadership role will be responsible for overseeing and optimizing the day-to-day operations across multiple sites, ensuring the seamless delivery of high-quality cleaning and security services. The ideal candidate will possess a strong background in operations management within the cleaning and security sectors, with a proven ability to drive operational efficiency, financial performance, and client satisfaction. This role requires an individual with exceptional leadership skills, a strategic mindset, and the ability to manage complex operations while maintaining a client-focused approach.

KEY RESPONSIBILITIES:

OPERATIONAL LEADERSHIP:

1. Lead and manage the day-to-day operations of cleaning and security services across multiple sites, ensuring operational efficiency and high service standards.
2. Develop and implement effective strategies to optimize service delivery, improve operational processes, and enhance client satisfaction.
3. Ensure the integration of cleaning and security services across sites to meet the needs of clients and fulfill all contractual obligations.

TEAM MANAGEMENT:

1. Oversee the recruitment, training, and development of cleaning and security personnel.
2. Foster a positive, collaborative work culture that emphasizes professionalism, accountability, and continuous improvement.
3. Provide mentorship and guidance to senior managers and teams, supporting their professional growth and performance.
4. Lead, motivate, and retain staff, ensuring that they are aligned with company values and operational goals.

CLIENT RELATIONSHIP MANAGEMENT:

1. Build and maintain strong relationships with clients, acting as the primary point of contact for all operational concerns.
2. Regularly meet with clients to review service levels, discuss feedback, and ensure their needs are being met.
3. Proactively identify opportunities for service enhancements and additional services, contributing to business growth and client retention.
4. Ensure prompt and effective resolution of any client complaints or issues to maintain high client satisfaction.

FINANCIAL MANAGEMENT:

1. Develop and manage budgets for cleaning and security services, ensuring cost control and profitability.
2. Monitor and evaluate financial performance, including managing expenses, resource allocation, and cost-saving initiatives.
3. Oversee the invoicing process, ensuring timely and accurate billing and financial reporting.
4. Ensure financial goals and targets are met and implement corrective actions where necessary.

COMPLIANCE AND QUALITY ASSURANCE:

1. Ensure full compliance with industry regulations, safety standards, and company policies across cleaning and security operations.
2. Conduct regular audits, inspections, and assessments to ensure that services meet or exceed quality expectations.
3. Implement and maintain quality control programs to monitor service standards, health, and safety regulations, and adherence to legal requirements.

STRATEGIC PLANNING & BUSINESS DEVELOPMENT:

1. Develop long-term strategies for growth and expansion within the cleaning and security services sectors.
2. Identify and pursue new business opportunities that align with the company’s goals, increasing market share and profitability.
3. Collaborate with other departments to drive innovation, improve service offerings, and contribute to overall business growth.

RISK MANAGEMENT:

1. Proactively identify operational risks and develop strategies to mitigate risks within both cleaning and security services.
2. Conduct regular risk assessments and ensure that proper procedures are in place to address potential threats or service disruptions.
3. Implement measures to protect both staff and clients from operational hazards, ensuring the safety and security of all parties.

EFFECTIVE USE OF TOOLS:

1. Ensure the effective use of company-issued electronic tools/applications with the operations team.

MINIMUM REQUIREMENTS:

Education & Qualifications:

1. Tertiary qualification (NQF Level 7 or higher) in Business Management, Operations, Facilities Management or related field.
2. PSIRA Certification: The ideal candidate must have a valid PSIRA certificate (Grade A), demonstrating knowledge of the security industry’s legal and operational requirements.

Industry Knowledge:

1. Extensive understanding of Security and Cleaning Industry regulations, including operational and client requirements.
2. In-depth knowledge of regulatory compliance, risk management, and industry best practices.
3. Tactical and Control Room Experience: Experience in managing security control rooms and responding to tactical incidents is highly preferred. Knowledge of operational protocols in a high-pressure environment will be advantageous.

Experience:

1. Minimum of 10 years’ experience in an operations management senior role, preferably in the cleaning and security services industry.
2. Minimum of 3 years’ experience in an operations management role in the cleaning services industry.
3. Proven experience in managing multi-site operations, ensuring high-quality service delivery, and meeting client expectations.
4. Experience in compliance management, including knowledge of relevant industry regulations, safety standards, and best practices.

Financial & Technical Skills:

1. Proven financial acumen: experience in budget management, cost projections, and financial reporting within security operations.
2. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant management software/tools.

Additional Requirements:

1. Valid Driver’s License (Code 08) and a reliable vehicle.

Skills:

1. Strong leadership and team management abilities, with a focus on developing high-performance teams.
2. Excellent interpersonal and communication skills, capable of building strong relationships with clients, staff, and senior management.
3. Exceptional problem-solving and analytical skills, with the ability to address complex operational challenges.

COMPETENCIES:

1. Operational Excellence: Ability to drive process improvements, optimize service delivery, and ensure high standards of performance across cleaning and security services.
2. Leadership: Proven ability to lead and motivate teams, create a positive work culture, and support professional development.
3. Financial Acumen: Expertise in financial management, including budgeting, forecasting, and cost control to ensure profitability and operational efficiency.
4. Client-Focused: A strong commitment to customer satisfaction, with the ability to maintain strong client relationships and exceed their expectations.
5. Compliance and Safety: Deep understanding of industry standards and regulations, ensuring that all operations are fully compliant with legal and safety requirements.
6. Strategic Thinking: Ability to implement long-term strategies and contribute to long-term growth, business development, and operational improvement.
7. Communication & Relationship Building: Clear and effective communication across all levels, including report writing, presentations, and client interactions.
8. Ethical Standards & Integrity: Strong commitment to maintaining ethical practices and fostering a culture of respect and integrity.

If you meet the criteria above and are excited about taking on a leadership role in a dynamic company, we would love to hear from you.

Attach CV, qualifications, ID, and driver's license.