Insurance Customer Service Agents

Unlimited Group; Pretoria; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in insurance solutions seeks Insurance Customer Service Agents in Pretoria. As a point of contact for clients, you'll assist with policy inquiries and ensure a top-tier customer experience. With opportunities for career growth and a friendly environment, this position offers flexible scheduling and continuous training.

Benefits

Opportunities for career growth and advancement

Continuous training

Friendly, supportive team environment

Flexible scheduling options

Qualifications

• Matric or equivalent NQF 4 required.
• Previous customer service or insurance experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone, email, or in person.
• Meet weekly targets.
• Follow up with clients to ensure satisfaction and retention.

Skills

Communication

Interpersonal Skills

Attention to Detail

Problem Solving

Education

Matric or equivalent NQF 4

Job description

About Us

At Grodirect, we are committed to providing outstanding insurance solutions and world-class customer service. We are growing and looking for passionate and dependable Insurance Customer Service Agents to join our dynamic team.

Job Summary

As an Insurance Customer Service Agent, you’ll be the first point of contact for our clients. Your role will involve assisting with policy questions, processing changes, and guiding customers through their insurance needs — all while delivering top-tier service and support.

Responsibilities

• Respond to customer inquiries via phone, email, or in person
• Meet weekly targets
• Follow up with clients to ensure satisfaction and retention
• Work closely with agents and support team to ensure a smooth client experience
  
  

Qualifications

• Matric or equivalent NQF 4(required)
• Previous customer service or insurance experience preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and problem-solving ability
  
  

What We Offer

• Opportunities for career growth and advancement
• Continuous training
• Friendly, supportive team environment
• Flexible scheduling options
  
  

Apply Today!

If you’re ready to build a career in the insurance industry and help people protect what matters most, we want to hear from you.

Submit your application(Matric certificate and CV -REQUIRED)now!