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A leading company in the service sector is seeking a Customer Service representative to manage inbound customer calls and assist with insurance-related queries. This role offers the opportunity to develop customer relations through effective communication while working in a dynamic environment with a rotational shift schedule.
Role involves handling inbound calls from customers / agents to resolve queries on their accounts. The role requires providing excellent customer service on queries related to processing insurance policy transactions – new business, renewals, amendments, enquiries, etc.
Responsibilities include reviewing and resolving policy cancellations, reinstatements, and service-related complaints. Act as an expert for multiple online billing systems and the agency portal website to provide proactive support to agencies and customers. De-escalate customer and agent concerns to resolve conflicts and build trust. Use judgment to identify new business opportunities driven by customer or agent requests. Track and document customer account interactions. Other duties as assigned.