Insurance Consultant (JG 10) (Hill on Empire)

Sanlam; Pretoria; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading insurance company in Pretoria is seeking Insurance Consultants to provide comprehensive support to brokers, including managing inquiries and handling policies. Ideal candidates will possess at least Matric, 60 FAIS credits, and relevant experience in commercial insurance. Strong communication and interpersonal skills are essential. Join a diverse and inclusive workforce dedicated to excellence.

Qualifications

• Proven experience in commercial and agricultural policy administration and underwriting within short-term insurance.
• Minimum of 3 years’ experience in short-term insurance commercial lines and/or agricultural assets.

Responsibilities

• Providing telephonic and email support to brokers and authorized representatives.
• Handling general insurance and policy-specific inquiries.
• Issuing new policies and policy maintenance.
• Resolving insurance queries within required timeframes.

Skills

Excellent verbal and written communication skills

Strong interpersonal skills

Efficient administrative skills

Ability to optimize work processes

Education

Matric / Grade 12

60 FAIS credits in commercial lines

Relevant insurance qualification (NQF level 4)

Job description

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company based in South Africa, with rapid expansion into emerging markets across Africa and Asia. Our success is rooted in our passion for our clients, and everything we do is centered on delivering Insurance Good and Proper.

Santam Operations, Commercial Contact Centre has career opportunities for Insurance Consultants based in Hill on Empire. The role focuses on providing end-to-end service and support to brokers.

This role includes, but is not limited to:

• Providing telephonic and email support to brokers and authorized representatives;
• Handling general insurance and policy-specific inquiries;
• Issuing new policies, policy maintenance, renewals, and managing agricultural policies;
• Resolving insurance queries within required timeframes and compliance standards;
• Following up with clients when policies are canceled to understand reasons and retain policies;
• Adjusting premiums based on new asset values;
• Managing client expectations regarding turnaround times;
• Adhering to underwriting criteria and regional requirements;
• Profiling clients to recommend suitable products and underwriting options;
• Advising brokers to meet clients' needs with appropriate coverage and products;
• Implementing process improvements;
• Covering for absent or leave-taking Consultants during busy periods or resource shortages.

Qualifications and Experience

• Matric / Grade 12
• 60 FAIS credits in commercial lines
• Relevant insurance qualification (NQF level 4) is advantageous
• Proven experience in commercial and agricultural policy administration and underwriting within short-term insurance
• Minimum of 3 years’ experience in short-term insurance commercial lines and/or agricultural assets

Knowledge and Skills

• Excellent verbal and written communication skills
• Strong interpersonal skills for collaboration with colleagues and clients
• Adherence to quality, compliance, and accreditation standards
• Efficient administrative skills
• Ability to optimize work processes

The Sanlam Group is committed to transformation and embracing diversity. We aim to create a diverse, inclusive, and equitable workplace, believing these are key to a thriving and sustainable business in South Africa. Our Employment Equity plan and targets will be considered during the selection process.