Insurance Consultant (JG 10) (Hill on Empire)

Santam Insurance; Pretoria; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading insurance company in Pretoria seeks an experienced Insurance Consultant to provide service and support to brokers. The role requires at least 3 years in short-term insurance and strong communication skills. Responsibilities include managing policies, resolving queries, and ensuring compliance. Join a dynamic team committed to delivering exceptional service in the insurance industry.

Qualifications

• Proven experience in commercial and agricultural policy administration and underwriting within short-term insurance.
• Minimum of 3 years’ experience in short-term insurance commercial lines or agricultural assets.

Responsibilities

• Providing telephonic and email support to brokers and authorized representatives.
• Handling general insurance and policy-specific enquiries.
• Issuing and managing policies related to agriculture.
• Resolving insurance queries within required timeframes.
• Profiling clients to recommend suitable products.

Skills

Excellent verbal and written communication skills

Strong interpersonal skills

Efficient administrative skills

Ability to optimize work processes

Education

Matric / Grade 12

60 FAIS credits in commercial lines

Relevant insurance qualification (NQF Level 4)

Job description

Job Title: Insurance Consultant (JG 10) (Hill on Empire)

Location: Gauteng, Pretoria

Application Deadline: September 08, 2025

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company, based in South Africa, with rapid expansion into emerging markets across Africa and Asia. Our success is driven by our passion for our clients and our commitment to delivering Insurance Good and Proper.

Santam Operations, Commercial Contact Centre, has career opportunities for Insurance Consultants based in Hill on Empire. The role involves providing end-to-end service and support to brokers, including servicing broker requests and enquiries.

Key Responsibilities:

• Providing telephonic and email support to brokers and authorized representatives;
• Handling general insurance and policy-specific enquiries;
• Issuing new policies, maintaining, renewing, and managing policies related to agriculture;
• Resolving insurance queries within required timeframes and compliance standards;
• Following up with clients when policies are canceled to understand reasons and retain policies;
• Adjusting premiums based on new asset values;
• Managing client expectations regarding turnaround times;
• Adhering to underwriting criteria and regional requirements;
• Profiling clients to recommend suitable products and underwriting options;
• Advising brokers to meet clients' needs with appropriate coverage and products;
• Assisting in process improvements;
• Covering for colleagues during absences or busy periods.

Qualifications and Experience:

• Matric / Grade 12
• 60 FAIS credits in commercial lines
• Relevant insurance qualification (e.g., NQF Level 4) is advantageous
• Proven experience in commercial and agricultural policy administration and underwriting within short-term insurance
• Minimum of 3 years’ experience in short-term insurance commercial lines and/or agricultural assets

Knowledge and Skills:

• Excellent verbal and written communication skills
• Strong interpersonal skills for collaboration with colleagues and clients
• Adherence to quality, compliance, and accreditation standards
• Efficient administrative skills
• Ability to optimize work processes