Insurance Consultant

Callforce; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking dedicated Insurance Consultants to join its commercial contact center. This role offers an exciting opportunity to provide end-to-end service and support to brokers, ensuring their insurance needs are met efficiently. You will handle various inquiries, manage policy issuance and maintenance, and assist in retaining clients through effective follow-ups. If you have a passion for insurance and a commitment to client service, this position could be your next career move. Join a dynamic team where your contributions will make a real difference in the insurance landscape.

Qualifications

• Minimum 3 years’ experience in short term insurance commercial lines.
• Experience in agriculture policy administration and underwriting.

Responsibilities

• Provide telephonic and email support to brokers and clients.
• Manage client expectations and resolve insurance queries.

Skills

Telephonic Support

Email Support

Insurance Policy Administration

Client Relationship Management

Problem-Solving

Education

Matric / Grade 12

Relevant Insurance Qualification (NQF lev 5)

Job description

We are looking for individuals to work within the commercial contact centre as there are career opportunities available for Insurance Consultants. The insurance consultant role is focused on providing an end-to-end service and support to brokers.

This role is focused on, but not limited to; servicing broker requests, including enquiries.

• Providing telephonic / email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy specific enquiries;
• Dealing with issuance of new policies / policy maintenance / renewal / agri aspects of policies;
• Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
• Undertaking to adjust premiums in line with new asset values;
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements;
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
• Assisting in implementing solutions for improvement; and
• Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

QUALIFICATIONS AND EXPERIENCE

• Matric / Grade 12
• A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous
• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
• Minimum of 3 years’ experience in short term insurance commercial lines and / or Agri assets

Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.