Insurance Claims Operations Lead

TFG Limited; South Africa; On-site; ZAR 420,000 - 660,000; Full time

Job summary

The Value Added Services division within TFG Insure is recruiting a Coordinator to lead Team Leaders and drive operational efficiency, risk management, employee relations, and customer experience across the department. This on-site role is based in Western Cape and offers insight into claims processes and service delivery.

You will review processes, identify risks, compile financial reporting, and collaborate with internal and external stakeholders to ensure service levels and project

Qualifications

• Matric/Grade 12 or equivalent – Essential.
• Diploma.
• Insurance related qualification desirable.
• 3 years minimum management experience.
• 2 years analytical and reporting.
• 2 years customer service and claims experience – Essential.

Responsibilities

• Review, analyse and provide improvement solutions on management processes in line with product requirements.
• Identify and manage risks in line with legislative and compliance requirements.
• Compile financial reporting and present such to relevant stakeholders.
• Monitor customer touch points throughout the customer journey to help drive customer experience.
• Collaborate with all key internal and external stakeholders to ensure high level of service delivery.
• Ensure service levels are met within the department.
• Manage projects in line with new developments within the business area.
• Lead and direct management functions within the department.

Skills

Analytical thinking

Numerical ability

Problem solving

Attention to detail

Time management

Communication

Team player

Independence

Stress tolerance

Education

Matric/Grade 12

Diploma

Insurance qualification (desirable)

Tools

Claims management systems

Excel

Word

Job description

The Value Added Services division within TFG Insure is recruiting a Coordinator to lead Team Leaders and drive operational efficiency, risk management, employee relations, and customer experience across the department. This on-site role is based in Western Cape and offers insight into claims processes and service delivery.

You will review processes, identify risks, compile financial reporting, and collaborate with internal and external stakeholders to ensure service levels and project