Insurance Cell Captive Support Manager

Findojobs South Africa; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading job recruitment agency is looking for a Customer Service Agent to provide exceptional support in the iGaming industry. The ideal candidate is proactive, has at least 2 years of experience in customer service, and can work shifts. Responsibilities include resolving player queries and maintaining high service standards. Join a vibrant, customer-centric team in Johannesburg, Gauteng.

Qualifications

• At least 2 years of experience in a Customer Service Agent role.
• Ability and willingness to work shift work.

Responsibilities

• Deliver exceptional customer service to players across communication channels.
• Strive for immediate resolution of all player queries and concerns.

Skills

Proactive communication

Customer service orientation

Problem-solving skills

Job description

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Johannesburg, Gauteng Dream Team Affiliates

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Job Description

At least 2 years of experience in a Customer Service Agent role
Ability and willingness to work shift work

Overview & Purpose

We are seeking a proactive, enthusiastic Customer Service Agent to join our dynamic team in the iGaming industry.

This individual will provide excellent customer support to ensure players have a seamless gaming experience, answering queries, resolving issues, and maintaining high standards of service.

The ideal candidate has a passion for helping others, thrives in fast-paced environments, and is excited to be part of a vibrant, customer-centric team.

Key Responsibilities

• Provide World-Class Service: Deliver exceptional customer service to players across communication channels including email and live chat.
• First Contact Resolution: Strive for immediate resolution of all player queries and concerns, aiming for satisfaction and quick problem solving.