Insurance Administrator

Exclusively Remote; Cape Town; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic insurance agency is seeking a Customer Service Representative specializing in commercial lines insurance to join their remote team. This role requires strong communication skills, attention to detail, and a proactive approach to problem-solving. The representative will be pivotal in managing client interactions, processing insurance documents, and providing exceptional customer service in a fast-paced environment.

Qualifications

• Experienced in commercial lines insurance.
• Tech-savvy with familiarity in insurance management systems.
• Able to work independently with minimal supervision.

Responsibilities

• Handle certificates of insurance with accuracy.
• Assist clients with audits and documentation submission.
• Process policy endorsements and maintain client records.

Skills

Detail-Oriented

Strong Communicator

Problem Solver

Tools

Applied Epic

Job description

Insurance Administrator (Remote, 3 PM -11 PM)

Department: Commercial Lines | Location: Remote | Type: Full-Time / Independent Contractor

Join Our Team as a Customer Service Representative Commercial Lines Insurance

Are you an experienced insurance professional who thrives in a fast-paced, detail-driven environment? Do you have a passion for delivering exceptional service and enjoy working with commercial lines? If so, we want to meet you!

About Us

We are a fast-growing, dynamic commercial lines insurance agency known for delivering outstanding service and innovative solutions to our clients. Our team is built on positivity, professionalism, and a shared commitment to excellence.

What You'll Do

• As a Customer Service Representative, you will be a key point of contact for clients, handling a variety of essential tasks including:
• Certificates of Insurance: Prepare, issue, and manage certificates with accuracy and timeliness.
• Audits: Assist clients with audits, ensuring all documentation is correct and submitted on time.
• Inspections & Recommendations: Coordinate inspections and provide client recommendations as needed.
• Endorsements: Process policy endorsements and maintain up-to-date client records.
• Billing Support: Handle billing inquiries, troubleshoot issues, and ensure timely resolutions.
• Data Management: Enter and maintain accurate client data in our agency management system.

What We're Looking For

We are looking for someone who is:

• Experienced in Insurance: A background in commercial lines is preferred.
• Tech-Savvy: Familiarity with Applied Epic or similar insurance management systems is a strong plus.
• Detail-Oriented: Accurate, organized, and thorough in managing administrative tasks.
• Strong Communicator: Excellent written and spoken English communication skills.
• Problem Solver: Resourceful, proactive, and solutions-focused.
• Professional & Independent: Able to work remotely with minimal supervision and meet deadlines.

Your Schedule

Shift: 3:00 PM 11:00 PM (your local time)

Must have reliable internet, your own laptop, and a quiet workspace.