Instructional Designer

Discovery Limited; Johannesburg; On-site; ZAR 350,000 - 600,000; Full time

Job summary

Discovery Limited, through Discovery Connect, seeks an experienced Instructional Designer to develop and coordinate effective learning solutions. You will create engaging content, build simulators, and address training gaps using analytics to drive improvements.

Ideal candidates will have a background in Learning and Development, familiarity with AI-enabled learning tools, and experience in coordinating training with internal and external providers.

Qualifications

• Knowledge of Learning and Development principles.
• Experience with AI-enabled learning solutions would be advantageous.
• Experience in training coordination and administration.

Responsibilities

• Design and generate engaging training content for Discovery Connect training needs across multiple platforms.
• Build training simulators to support facilitating system training navigation training.
• Fulfilling training gaps within Discovery Connect.
• Training Facilitation and/or Train the Trainer as required by business needs.
• Maintain training content on an ongoing basis.
• Coordinate Discovery Connect training needs with internal/external providers monthly.
• Book training rooms and ensure all training needs are in place.
• Measure training effectiveness using analytics tools and adjust strategies accordingly.
• Report regularly on all training for the month, ensuring compliance with Copyright and Privacy laws.

Skills

Working with people

Planning and organising

Delivering results

Creating and innovating

Presenting and communicating

Persuading and influencing

Coping with pressure

Adhering to principles

Customer centric

Excellent presentation skills

Education

Matric

Advanced MS Office Skills

ETDP (Design & Development)

Tools

Learning Management Systems (LMS)

Job description

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Instructional Designer

Business Unit: DCM Distribution

Date: 26 Oct 2026

Discovery Connect

Instructional Designer

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

To develop and coordinate effective learning solutions and training content that address skills gaps within Discovery Connect, using innovative digital tools, training simulators and analytics to enhance employee learning and capability.

Key Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

• Design and generate engaging training content for Discovery Connect training needs, across multiple platforms.
• Build training simulators to support facilitating system training navigation training.
• Primary focus would be to fulfill training gaps within Discovery Connect.
• Training Facilitation and/or Train the Trainer, a per business needs.
• Maintain training content on an ongoing basis.
• Co-ordinate Discovery Connect Training needs with other internal/external training providers monthly basis.
• Book training rooms and ensure that all training need and requirements are in place.
• Measuring the success of content using analytics tools and adjusting strategies based on the data
• Report regularly on all training for the month.
• Adherence to Copyright and Privacy laws.

Competenciesand Skills

• Working with people.
• Planning and organising.
• Delivering results and meeting customer expectations.
• Creating and innovating.
• Presenting and communicating information.
• Persuading and influencing.
• Coping with pressure and setbacks.
• Adhering to principles and values.
• Customer centric.
• Excellent presentation skills.

Knowledge

• Knowledge of Learning and Development principles
• Understanding of AI-enabled learning solutions
• Training coordination and administration
• Knowledge of contact centre operations and the financial services environment would be advantageous.

Skills

• Excellent verbal and written communication skills.
• Excellent time management and organisational skills
• Communicate effectively with diverse personalities.
• A passion for developing high-quality, effective, and engaging learning solutions.

Education and Experience

Education:

• Matric.
• Advanced MS Office Skills.
• Education & training qualification (ETDP), specifically Design and Development would be advantageous.

Experience

• Expertise in Learning Management systems.
• Experience with building simulators for training purposes is a requirement.
• Financial Industry, Call Centre training related experience advantageous.
• Experience with creating training solutions with the use of AI is advantageous.
• Instructional design experience within the financial services or insurance industry is advantageous.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.