Installation Support Agent

Tracker Network; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading technology company is seeking an Installation Support Agent in Gauteng to provide exceptional customer service and manage installation processes. The successful candidate will resolve customer queries, maintain relationships with partners, and ensure high-quality service standards. Applicants should have a Matric and at least one year of Contact Centre experience, along with excellent communication and analytical skills. Benefits include medical aid and a provident fund.

Benefits

Medical Aid

Provident Fund

Qualifications

• At least 1 year of experience in a Contact Centre.
• High levels of self-discipline and ability to work independently.
• Confidence in having calls voice recorded.

Responsibilities

• Provide exceptional customer service and resolve queries.
• Market Tracker to prospective clients.
• Maintain relationships with partners and clients.
• Schedule fitments and manage appointments.

Skills

Customer service skills

Analytical skills

Excellent communication skills

Time management

Ability to work under pressure

Data capturing skills

Education

Matric

Job description

Listing reference: track_ Listing status : OnlineApply by : 3 December Position summaryIndustry : IT & InternetJob category : Customer ServiceLocation : RandburgContract : PermanentRemuneration : Market RelatedEE position : NoIntroductionTracker is seeking an Installation Support Agent to join the Installation Support division at our Head Office.

The successful candidate will be responsible for upholding exceptional customer service standards, resolving customer queries, and thriving in a fast-paced, high-pressure environment.

We are looking for dedicated, hardworking individuals who can contribute to a dynamic and motivated team.

Responsibilities

• Marketing of Tracker to both existing and prospective clients.
• Establishing, building and maintaining relationships with our various partners.
• Contract administration, feedback and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments / regions / staff within Tracker.
• Meet / exceed targets.
• Data capturing.
• Follow up leads / queries.
• Scheduling fitments of Tracker units.
• Liaising with technicians regarding appointments.
• Rescheduling of appointments.
• Checking / Maintaining high Quality of schedules.
• Monitoring effective utilization of Tracker technicians.
• Outsourcing of work to Fitment centres.
• Maintain local and regional Scheduling Relationships.
• Management of potential cancellations.
• Taking ownership of all queries received and calls taken and assisting the client within our SLA's

Minimum requirements

• Matric with at least 1 year Contact Centre experience.
• Computer literacy.
• Experience in a technically orientated environment.
• Excellent typing and accurate data capturing skills.
• Excellent communication skills including excellent telephone manner.
• Analytical skills.
• Ability to work under pressure.
• Feel confident to have all calls voice recorded.
• Excellent time management - Work with time controls.
• High levels of self-discipline.
• Be able to work independently.

NB: Should you not receive a response from us within 4 weeks, kindly consider your application unsuccessful.

Benefits

• Medical Aid
• Provident Fund