Installation Field Supervisor

KONE; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in the field is seeking an Installation Field Supervisor in Cape Town, South Africa. The role involves managing installation projects, ensuring customer satisfaction, and leading a team. Candidates should have a background in Mechanical or Electrical Engineering, experience in project management, and strong customer service skills. A full-time position offering a dynamic and collaborative work environment.

Benefits

Collaborative environment

Comprehensive learning programs

Flexibility and respect

Mentoring and coaching programs

Qualifications

• Minimum 2 years’ experience in project management, including managing subcontractors.
• Experience in running construction and/or electrical projects.
• Proficiency in CRM tools and project management tools.

Responsibilities

• Act as the single point of contact for the customer during installation.
• Ensure projects are delivered within defined scope, schedule, and budget.
• Manage performance of the team and individual members.

Skills

Project management

Stakeholder management

Customer service orientation

Leadership

Team collaboration

Education

Trade Test/Diploma in Mechanical or Electrical Engineering

Project Management Professional (PMP)

Tools

CRM tools

MS Office

Project management tools

Job description

Overview

KONE, as a Top Employer, is committed to creating a better work environment through excellent people practices. We prioritize our employees' well-being and foster a workplace that values collaboration, diversity, growth, and efficiency.

Role Overview:

Installation Field Supervisor – KONE (Cape Town)

Location: Cape Town, South Africa

We are seeking a dynamic and motivated Installation Field Supervisor to join our Cape Town team at KONE. In this role, you will support the planning, organization, and execution of installation projects, ensuring timely delivery, adherence to budget, and alignment with project scope. The ideal candidate will excel in fostering customer trust, value, and loyalty through exceptional attention to detail. We are looking for a results-driven professional with strong influencing skills and a keen sense of commercial acumen.

Employment Type: Full-Time

Join KONE and help us elevate the future of urban mobility!

Responsibilities

• Project Management:
  • Act as the single point of contact for the customer during installation regarding site management, utilizing proactive communication and related tools.
  • Be responsible for achieving own targets for add-on sales and change orders during installation.
  • Ensure customer satisfaction with the installation process and quality of installation.
  • Regularly communicate project status effectively to KONE management and the customer.
• Team Leadership and Subcontractor Relations:
  • Be responsible for verifying that installers are trained, certified, competent, and capable of performing each installation task.
  • Be accountable for the site operatives’ motivation and well-being.
  • Identify field operative training needs and communicate these to respective line managers, HR, installation subcontracting companies, and sourcing teams.
  • Manage site planning, communication, objective setting, and progress monitoring.
  • Manage the performance of the team and individual members.
  • Develop and maintain proactive and professional relationships with subcontractors.
• General Duties:
  • Ensure projects are delivered within the defined scope, schedule, budget, and contractual requirements.
  • Promote a harmonious and collaborative work environment.

Qualifications

• Trade Test/Diploma or higher in Mechanical or Electrical Engineering.
• Project Management Professional (PMP) qualification is desirable.
• Minimum 2 years’ experience in project management, including managing subcontractors.
• Experience in running construction and/or electrical projects through the full project lifecycle.
• Experience in the modernization and/or full replacement of elevators and escalators is advantageous.
• Ability to comply with the Project Management Office, focusing on project scope, schedule, and budget, delivering within defined contractual requirements and objectives.
• Proficiency in CRM tools, MS Office, and project management tools.
• Effective stakeholder management through the project management process.
• Effective leader and coach with the ability to motivate a successful installation team.
• Highly motivated, goal-oriented, diligent, organized self-starter with a strong orientation toward customer service.
• Ability to work collaboratively as a team and promote a harmonious environment.
• Passion for mechanical and electrical vocations, with a proven track record and strong customer focus.

Benefits

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs.
• Engaging job with position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.
• Flexibility, trust, and respect.
• Value-based culture, behaviors, and ethics.
• Sustainability and innovation.
• Working for a successful organization.

Shortlisted candidates will be invited to complete an automated video interview. Please make sure to check your email regularly to be able to submit that within the required time frame.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers