Inside Technical Support- Burlington

Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over employees.

We are a proud family owned, Canadian company and are headquartered in Burlington, ON.

We are proud to be a Platinum Club winner of Canada's Best Managed Companies.

Having been in business since, we are an established and well-respected company in the industry.

Culture

Our core purpose is passionately helping customers be more successful by delivering exceptional experiences. We strive for an inspiring culture and integrity in all that we do. Our success is powered by our people.

We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done. We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.

What You Will Be Doing

The Inside Technical Support Specialist will be based out of the Automation Group and will be responsible for providing customers technical and commercial support for all Automation products and services.

Mainly Rockwell Automation but not limited to other third-party Automation products or services.

TECHNICAL ACTIVITIES

1. Provide customer quotations and system configurations or bills of material as required.
2. Provide sales and technical support for Rockwell Automation products and service solutions including but not limited to PLCs, Drives, Operator Interfaces, Motion Controllers, and software (Servers, Logic, Process, Visualization and Information).
3. Knowledge of Process Control Instrumentation and Control valves.
4. Ability to read and understand technical information (e.g., Wiring diagrams, PID drawings, Single line drawings).
5. Strong communication skills dealing with Technical Engineering customers and procurement personnel.
6. Utilize tools such as JD Edwards, SAP, Seismic, I.A.B and other technical documents to address customers' questions and assist with Automation solutions.
7. Provide support for the Automation Account Specialists, Industrial Account Managers and Automation support for Branches.
8. Schedule service tech from Vendors or Gerrie Technicians.
9. Provide exceptional customer experience.
10. Assist Rockwell branch Sales resources.
11. Coordinate Repair & Exchange of defective Automation Products.

PROBLEM SOLVING

1. Suggest alternate solutions when product availability is inadequate.
2. Recommend creative solutions to various issues that may arise.

CUSTOMER SERVICE / COMMUNICATION

1. Communicate technical information effectively, both written and verbally.
2. Establish and maintain positive collaborative relationships with vendors and service providers.

TEAMWORK AND COLLABORATION

Create and maintain a team atmosphere and ensure employee concerns are resolved promptly.

QUALITY

Understand and adhere to ISO policies and procedures. Perform continuous evaluation, development and execution of policies and programs.

PERSONAL DEVELOPMENT

1. Participate in conferences, seminars, and other educational opportunities; reading professional publications; maintain and participate in professional networks to enhance your knowledge and skills.
2. Participate on committees and special projects as requested.
3. Participate in Technical and Business Training.
4. Self-pace ongoing product and services offering training.
5. Product and Service offering knowledge.

What You Bring To The Table

1. Minimum graduate of a 2-year technician or 3-year electrical / electronic / computer technology or Engineering program which emphasizes automation and control systems or equivalent.
2. Some experience with Sales or Customer Service.
3. A working knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint and Access) is required.
4. Previous technical sales experience would be an asset.
5. Sound knowledge of Automation solutions, process, Information systems and service solutions.

We believe in taking care of our people

Major medical + dental coverage for yourself and your dependents (flex plan options available). Employee Assistance Program. Global travel coverage. Pension plan with contribution matching. Training, development and career growth opportunities. Tuition reimbursement program. Promote from within culture. A diverse and inclusive workplace. Caring and nurturing environment.

Words that our employees use to describe us: Inclusive, team-oriented, motivating, happy, forward-thinking, innovative, successful!

Flexible interview options are available!