Inside Sales Account Manager (Iam)

As the Inside Sales Account Manager, you will report to the Country Sales Manager for Africa.

Your primary focus will be identifying, attracting, and securing new business while strengthening relationships with existing customers across the UK & Ireland. The Inside Sales Account Manager will have a portfolio of their own to develop and grow, whilst supporting the overall goals and objectives of the UK & Ireland business unit, to maximize their earnings potential by exceeding sales targets.

Responsibilities

1. Prospecting, Revenue Generation & Quotation Management: Working with Biocair sales lead data sources, tools, and marketing to generate leads.
2. Generating business from future prospects using all means of communication.
3. Identifying and closing opportunities to develop new revenue from new and existing customers.
4. Increasing revenue by effectively selling to customers in the UKI market using the tools and training to operate productively in terms of customer contacts and sales conversion.
5. Providing customers with fast and competitive winning quotations.
6. Ensuring all quotes are followed up and using the appropriate Biocair tools to prepare and send them.
7. Providing input and escalating where required for addressing customer issues, providing corrective and preventative actions with the assistance of the appropriate team members.
8. Creating and maintaining an up-to-date pipeline of opportunities in the Client Relationship Management system (CRM), currently Salesforce.

Client Relationship Management & Customer Support

1. Identifying and closing opportunities to develop new revenue from new and existing customers.
2. Increasing revenue by effectively selling to customers in the UKI market using the tools and training to operate productively in terms of customer contacts and sales conversion.
3. Providing customers with fast and competitive winning quotations.

Internal Collaboration

1. Collaborating with Operations to ensure they are aware of sales onboarding to ensure they are fully aware of business coming.
2. Recording all client contact communications in the CRM.
3. Preparing special reports and presentations as needed.
4. Working with other departments but ensuring their tasks are done by them, i.e., operational queries, issues, billing errors, etc.

Our company values matter and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care, expertise, and precision; enabling our customers to retain absolute focus on research and development.

Key Competencies

1. Previous experience of a similar role within specialist logistics, and ideally cold chain, industry is essential.
2. Strong sales skills and proven experience of identifying, attracting and securing new business as well as continuing to strengthen existing relationships.
3. Experience using CRM systems, ideally Salesforce, with a proficiency in recording and managing client communications in a CRM.
4. Demonstrated experience in talking to and selling to customers to win new business, including quotation preparation and using customer sales products.
5. Excellent communication and interpersonal skills along with the ability to adapt your communication style based on the audience.

In return we offer:

• Between ZAR , - ZAR , per annum, depending on experience
• Annual Discretionary Bonus Scheme
• Pension
• Life Insurance
• Medical Aid Benefit
• 20 days holiday
• Wellness Programme

Please note this is a full-time role, 40 hours per week Monday to Friday 08.30 - 17.30 and offered as % on site from our office in Kempton Park. This is a South Africa based role and the right to live and work in South Africa will need to be established during the recruitment process.

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected.