Job title : Innovations Support Partner - Cape
Job Location : Western Cape, Cape Town Deadline : August 02, 2025 Quick Recommended Links
- Jobs by Location
- Job by industries
Duties & Responsibilities
System Setup & Planning
- Support the scoping, setup, and planning of new innovations, including Time and Task Management Systems and QR Space Applications.
- Collaborate with IT and innovation leads to coordinate installation and configuration.
QR Implementation
- Lead the end-to-end project management of QR code deployment for Time and Task systems.
- Coordinate the labelling, placement, and testing of QR codes across Key Account sites.
Training & Change Enablement
- Design and deliver on-site and remote training sessions for operational teams.
- Develop user-friendly training materials and guides to support adoption.
- Provide hands-on support during rollout phases to build user confidence and ensure smooth transitions.
- Gather user feedback and collaborate on solutions to enhance system usability and value delivery.
Ongoing Operational Support
- Partner with Contract Managers and fellow Innovation Partners to monitor progress and resolve implementation challenges.
- Ensure consistent and correct system usage aligned with reporting and operational requirements.
- Validate that system outputs and reports meet business expectations.
- Serve as the primary innovations liaison for cleaning teams across assigned Key Account sites.
- Actively contribute to the Cleaning Operations Innovations Team / Framework.
Qualifications
- Matric
- Relevant tertiary qualification National Diploma in IT or Business Management and / or equivalent (NQF6).
- Required : Demonstrated experience in system implementation and technology adoption in operational environments.
- Preferred : Background in training and operational support within cleaning / FM sectors.
Work Experience
- Industry : Cleaning services or facilities management.
- Role Background : Technology implementation and operational support.
- Experience : 3–5 years in a similar role.