Innovations Support Partner - Cape

Tsebo Solution; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in facilities management seeks an Innovations Support Partner in Cape Town. This role focuses on implementing technology solutions, providing training initiatives, and ongoing operational support across various projects. Ideal candidates will have a background in technology adoption and a relevant diploma, alongside hands-on experience in a similar operational role.

Qualifications

• Demonstrated experience in system implementation and technology adoption.
• Background in training and operational support in cleaning/FM sectors preferred.
• 3-5 years of relevant experience.

Responsibilities

• Support scoping, setup, and planning of new innovations.
• Lead project management of QR code deployment.
• Design and deliver training for operational teams.

Skills

Technology use in operational environments

Training design and delivery

Project management

Education

Matric

National Diploma in IT or Business Management

Job description

Job title : Innovations Support Partner - Cape

Job Location : Western Cape, Cape Town Deadline : August 02, 2025 Quick Recommended Links

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Duties & Responsibilities

System Setup & Planning

• Support the scoping, setup, and planning of new innovations, including Time and Task Management Systems and QR Space Applications.
• Collaborate with IT and innovation leads to coordinate installation and configuration.

QR Implementation

• Lead the end-to-end project management of QR code deployment for Time and Task systems.
• Coordinate the labelling, placement, and testing of QR codes across Key Account sites.

Training & Change Enablement

• Design and deliver on-site and remote training sessions for operational teams.
• Develop user-friendly training materials and guides to support adoption.
• Provide hands-on support during rollout phases to build user confidence and ensure smooth transitions.
• Gather user feedback and collaborate on solutions to enhance system usability and value delivery.

Ongoing Operational Support

• Partner with Contract Managers and fellow Innovation Partners to monitor progress and resolve implementation challenges.
• Ensure consistent and correct system usage aligned with reporting and operational requirements.
• Validate that system outputs and reports meet business expectations.
• Serve as the primary innovations liaison for cleaning teams across assigned Key Account sites.
• Actively contribute to the Cleaning Operations Innovations Team / Framework.

Qualifications

• Matric
• Relevant tertiary qualification National Diploma in IT or Business Management and / or equivalent (NQF6).
• Required : Demonstrated experience in system implementation and technology adoption in operational environments.
• Preferred : Background in training and operational support within cleaning / FM sectors.

Work Experience

• Industry : Cleaning services or facilities management.
• Role Background : Technology implementation and operational support.
• Experience : 3–5 years in a similar role.