Infrastructure Operations Manager

Infrastructure Operations Manager

Onex is hiring an Infrastructure Operations Manager who will be responsible for the Operational Management of the company's data center and network infrastructure, technology (including Operational Technology), IT Security, end-user computing (EUC) and Service Desk as a support function to the business.

Responsibilities:

1. Responsible for all operational aspects including day-to-day management of the relevant Support Teams, IT suppliers, ITIL processes and practices and associated reporting.

Minimum Work Experience Required:

1. Minimum 10 years working experience in a network, data center, IT service management, IT service desk and cyber security IT environment.
2. Experience in operational technology will be an added advantage.

Key Performance Areas:

1. Implement continuous improvement aligned with strategic direction and actively participate in the assessment of IT-related strategies, roadmaps, and standards.
2. Provide operational inputs into hosted infrastructure, network, IoT and cyber security strategies.
3. Assist with the formulation of the infrastructure technology, architecture, roadmap, and cyber security standards for the group.
4. Formulate strategies for IT Operations, EUC, ITIL and Service Desk as well as Standard Operating Procedures and align to the operational function to ensure optimal service delivery.
5. Ensure alignment to the horizontal IT strategic integration.
6. Plan, negotiate and implement optimal technology services, without compromising system integrity.
7. Provide feedback on interactions with the business to align and prioritize IT operational aspects based on business strategy.
8. Oversee day-to-day IT operations.

Technical Knowledge / Competencies:

1. Excellent knowledge of the data center, network, IoT, cyber security, ITIL, EUC and Service Desk environment.
2. Excellent Crisis management and Problem-solving skills.
3. Service Delivery and Contract Management.
4. Customer Service Orientation.
5. Manage and maintain the relationship between Business IT Support and Business Infrastructure needs.

If you are a proactive and driven individual with the requisite experience and expertise, we encourage you to apply and be part of our innovative team at Onex.