Infrastructure Operations Manager

Plus1X Solutions (Pty) Ltd; Centurion; On-site; ZAR 75,000 - 105,000; Full time

Job summary

A leading company is looking for an Infrastructure Operations Manager to oversee the operational management of its data center and network infrastructure. This role requires significant experience in IT service management and operational technology, with a focus on alignment with business strategies and continuous improvement. You'll lead support teams and ensure optimal service delivery while enhancing IT operational processes.

Qualifications

• Minimum 10 years’ experience in network, data center, IT service management, IT service desk, and cyber security.
• Experience in operational technology is preferred.

Responsibilities

• Manage day-to-day operations of the data center and network infrastructure.
• Implement continuous improvement strategies aligned with business direction.
• Oversee the alignment of IT operations with organizational strategy.

Skills

Crisis management

Problem-solving

Service Delivery

Customer Service Orientation

Job description

• Onex is hiring an Infrastructure Operations Manager who will be responsible for the Operational Management of the company’s data center and network infrastructure, technology (including Operational Technology), IT Security, end-user computing (EUC) and Service Desk as a support function to the business. Responsible for all operational aspects including day-to-day management of the relevant Support Teams, IT suppliers, ITIL processes and practices and associated reporting.

MINIMUM WORK EXPERIENCE REQUIRED

• Minimum 10 year’s working experience in a network, data center, IT service management, IT service desk and cyber security IT environment
• Experience in operational technology will be an added advantage.

KEY PERFORMANCE AREAS

• Implement continuous improvement aligned with strategic direction and actively participate in the assessment of IT-related strategies, roadmaps, and standards.
• Provide operational inputs into hosted infrastructure, network, IoT and cyber security strategies.
• Assist with the formulation of the infrastructure technology, architecture, roadmap, and cyber security standards for the group.
• Formulate strategies for IT Operations, EUC, ITIL and Service Desk as well as Standard Operating Procedures and align to the operational function to ensure optimal service delivery.
• Ensure alignment to the horizontal IT strategic integration.
• Plan, negotiate and implement optimal technology services, without compromising system integrity.
• Provide 360-feedback on interactions with the business to align and prioritize IT operational aspects based on business strategy.
• Oversee day-to-day IT operations.

TECHNICAL KNOWLEDGE / COMPETENCIES

• Excellent knowledge of the data center, network, IoT, cyber security, ITIL, EUC and Service Desk environment
• Excellent Crisis management and Problem-solving skills
• Service Delivery and Contract Management
• Customer Service Orientation
• Manage and maintain the relationship between Business IT Support and Business Infrastructure needs.

If you are a proactive and driven individual with the requisite experience and expertise, we encourage you to apply and be part of our innovative team at Onex.